**DESCRIPTION** We are looking for a talented **On Site Service Technician** to join our team specializing in **Services, Maintenance and Diagnostics** for our **Service Operations Department** located in **Lumwana Mine, Solwezi** Zambia. Zambian qualified personnel encouraged to apply. **In this role, you will make an impact in the following ways** : + Expert-Level Diagnostics and Repairs:You’ll independently perform complex diagnostics and repairs on Cummins engines and components, ensuring minimal downtime and maximum reliability for the customer. + Customer Relationship Champion:As the primary onsite contact, you’ll build strong, trust-based relationships with the customer, becoming a go-to expert and reinforcing Cummins’ reputation for excellence. + Mentorship and Technical Coaching: You’ll actively coach and guide less experienced technicians, accelerating their development and strengthening the overall technical capability of the team. + Safety and Compliance Leader:By consistently modeling and enforcing safety protocols, you’ll help maintain a safe working environment and ensure compliance with all relevant standards. + Productivity Driver:Your ability to work autonomously and efficiently will set a high-performance standard, boosting overall site productivity and service quality. + Knowledge Transfer and Skill Building:You’ll contribute to the long-term success of the team by sharing your expertise and helping to build a sustainable talent pipeline within the function. + Continuous Improvement Advocate:By identifying recurring issues and proposing process improvements, you’ll help enhance service delivery and reduce repeat failures. + Brand Ambassador:Through your professionalism, technical excellence, and customer-first mindset, you’ll represent the Cummins brand with pride and integrity. **RESPONSIBILITIES** **To be successful in this role you will need the following:** + Strong Technical Expertise and Coaching Skill: You must possess deep knowledge of Cummins engines and systems, along with the ability to coach both experienced and junior technicians effectively, transferring knowledge and fostering team growth. + Organizational and Planning Abilities:Success requires managing parts inventory, coordinating staffing and overtime, and reviewing repair plans and tool lists to ensure smooth operations and timely service delivery. + Customer-Focused Mindset with Sales Awareness: You should be able to identify additional service and sales opportunities while maintaining strong customer relationships and ensuring high satisfaction levels. + Attention to Detail and Process Discipline:Accurate documentation, adherence to safety and quality standards, and timely escalation of unresolved issues are essential to maintaining compliance and operational excellence. **QUALIFICATIONS** **Education/ Experience** + Education, Licenses, Certifications, Apprentice Trained Engine Technician (Preferred). + Relevant Engineering/Technical qualification + Locally valid driving permit. + Experience: Significant field service work experience. + Expert level knowledge of and/or experience with engine products. + Customer service experience. + Experience providing technical advice and coaching to more junior technicians (preferred) _This role is eligible for relocation_ _._ **Job** Service **Organization** Cummins Inc. **Role Category** Hybrid **Job Type** Technician **ReqID** 2416756 **Relocation Package** Yes