**DESCRIPTION** We are looking for a talented **On Site Service Technician** to join our team specializing in **Services, Maintenance and Diagnostics** in **Solwezi, Zambia.** **In this role, you will make an impact in the following ways** : + Providing Technical Expertise: Acting as a specialist to diagnose and complete less complex repairs on Cummins products at a single customer's site. + Engaging Customers Professionally: Ensuring courteous and efficient attention to customer needs, enhancing their overall experience. + Utilizing Specialized Tools: Applying the use of specialized tools and documented procedures to diagnose and complete repairs accurately. + Coaching Customer Employees: Guiding customer employees on preventative maintenance activities and basic repairs to improve their skills and knowledge. + Escalating Issues: Escalating unresolved issues to more experienced On-Site Technicians or Supervisors to ensure timely and effective resolution. + Completing Documentation: Accurately completing required documentation such as service worksheets, timesheets, warranty claims, and quality documents. + Maintaining Work Area: Keeping the work area and tools clean and in proper operation to ensure a safe and efficient working environment. + Adhering to Safety Policies: Ensuring adherence to all relevant Health, Safety & Environmental policies, procedures, and legislation, and reporting any issues or incidents to site management and supervisors. **RESPONSIBILITIES** **To be successful in this role you will need the following:** + Valid Driver's License: Essential for mobility and accessing various job sites. + Valid EIZ Practicing Certificate: Required to legally practice and ensure compliance with industry standards. + Previous Experience Working on Generators: Critical for understanding the specific challenges and technical requirements of the job. + Valid Passport: Necessary for any international travel related to the job. + Electrical Diploma or equivalent is crucial for the technical aspects of the role, including diagnostics, electronic service tool application, engine systems interactions, and product repair and maintenance. **QUALIFICATIONS** **Education/ Experience** + Certified Power Generation (Preferred) + Current relevant electrical certification. + Intermediate level knowledge of and/or experience with power generation or engine products + High Voltage/ Low Voltage experience (optional) + Customer service experience + This position may require licensing for compliance with export controls or sanctions regulations. + Include valid driving license **Job** Service **Organization** Cummins Inc. **Role Category** On-site **Job Type** Technician **ReqID** 2411921 **Relocation Package** No