**DESCRIPTION** **Job Summary:** **On-Site Role** The On-Site Service Technician – Level II is a technical specialist responsible for providing high-quality customer support through the diagnosis and completion of less complex repairs to Cummins products at a customer site. This role involves hands-on maintenance and troubleshooting of engines and associated systems, ensuring effective field service operations while promoting a safe work environment. **Key Responsibilities:** + Diagnose and complete less complex repairs on Cummins engines and related systems at customer locations using specialized tools and procedures. + Interact professionally with customers, ensuring prompt attention to service requests and maintaining strong relationships. + Utilize electronic service tools (e.g., Insite) for engine/after treatment diagnostics and troubleshooting. + Conduct preventive maintenance and basic repairs while coaching customer employees where applicable. + Escalate unresolved issues to senior technicians or supervisors and accurately document service findings and actions. + Train OEMs and service center teams on Cummins products, ensuring proper usage and support. + Maintain service databases, update incident reports, and manage warranty cases and parts dispatch. + Conduct service audits, ensure corrective actions are implemented, and support field failure analysis and infant care. + Maintain a clean and safe work environment by adhering to all Health, Safety & Environmental (HSE) regulations and reporting incidents. + Participate in technical training programs aligned with role requirements. **RESPONSIBILITIES** **Core Competencies:** + **Communicates Effectively** – Delivers clear, concise information to various audiences. + **Customer Focus** – Builds strong customer relationships and delivers tailored solutions. + **Develops Talent** – Supports development goals of colleagues and service partners. + **Manages Complexity** – Solves problems using sound judgment and information analysis. + **Self-Development** – Proactively seeks growth opportunities and technical development. + **Health and Safety Fundamentals** – Models safe practices to contribute to a hazard-free workplace. + **Values Differences** – Appreciates diverse backgrounds, perspectives, and experiences. **Technical Competencies:** + **Diagnostics Application** – Applies guided workflows and diagnostic tools to isolate and repair faults. + **Electronic Service Tool Application** – Uses software and hardware tools to service or troubleshoot equipment. + **Engine Systems Interactions** – Analyzes interdependent engine systems for accurate fault resolution. + **Product Repair and Maintenance** – Performs disassembly, repair, and reassembly of mechanical and electrical systems. + **Service Documentation** – Accurately captures service actions, parts used, and diagnostics performed. + **Technical Escalation** – Uses systems and expert support to resolve complex service issues. **Education, Licenses, and Certifications:** + Vocational diploma or degree in Mechanical / Automobile / Electrical Engineering from a recognized institution. + Apprentice Certified Power Generation or Engine Technician (Preferred). + Relevant electrical certification (Optional). + Valid local driving license (Mandatory). + Additional licensing may be required based on local regulations and export control compliance. **QUALIFICATIONS** **Skills and Experience:** + Basic to intermediate experience in field service, preferably within engine or power generation domains. + Hands-on experience with engines, aftertreatment systems, turbochargers, fuel systems, and dosing systems. + Ability to troubleshoot and resolve vehicle, genset, or equipment-level complaints independently. + Prior involvement in technical training, customer service support, warranty disposition, and field failure handling. + Strong organizational skills with experience in service data reporting and incident management tools (e.g., ePIR). + High voltage/low voltage system handling experience is an added advantage. **Additional Notes:** + This position may require travel to customer locations and occasionally extended hours based on operational needs. + Candidates must demonstrate a commitment to customer satisfaction, technical excellence, and continuous improvement. **Job** Service **Organization** Cummins Inc. **Role Category** On-site **Job Type** Technician **ReqID** 2416399 **Relocation Package** Yes