Job Description SummaryWithin the Military Product Management & Customer Support Organization, as On Site Customer Support Manager, you will be deployed in Kuwait for a period of 3 years minimum. You will be responsible for managing and overseeing the maintenance activities performed by the Avio Aero deployed team located within the Kuwait propulsion facility at the Main Operating Base (MOB) with the aim of keeping the Customer fleet availability at the required levels. You will manage on shore and off shore contracts, maximizing Company Targets in terms of cost, margin, and revenues, while ensuring Customer satisfaction. In this role, you will be a representative of Avio Aero and act on behalf of the Military Consortium in liaising with the Customer for any service issues.

Job DescriptionEssential Responsibilities

Manage the on site team at all levels, also caring about its growth and development

Manage and oversee the maintenance activities performed by the Avio Aero on site team

Oversee and manage the provisions of all Technical and Logistic activities through the on site team

Liaise and participate at operational/functional meetings with Customer

Continuously identify opportunities for improvement and service enhancement

Ensure compliance to relevant airworthiness regulation specifications (Technical Airworthiness Authority)

Supervise and ensure EHS compliance of the Kuwait propulsion facility and raise any maintenance requirements

Raise and monitor any quality issues affecting Operations and implement any subsequent mitigating action related to Quality Management

Manage all required documentation related to the deployment of the team

Issue and control all relevant documentation within local Operations

Support and integrate the Engine Field Service activities as necessary

Act as Certifying Staff as necessary

Manage on shore and off shore contracts, using program management principles to achieve company targets

Monitor and report program performance, including cost, margin, and revenues

Utilize SAP for program management and reporting

Qualifications/Requirements

Bachelor’s degree in Aerospace / Mechanical Engineering or a high school diploma with previous solid experience in maintenance activities on aircraft propulsion systems

Good knowledge of military propulsion systems, aerospace service and Customer operational needs

Capable of Technical Reporting

Good knowledge of Health and Safety regulations and working around aircraft

Good knowledge of contract commitments and implications on KPI’s

Basic knowledge of availability service and balance with inventory and cost

Excellent communication and persuasion skills at all levels

Strong ability to influence others and lead small teams

Good knowledge of airworthiness / flight safety regulations and compliance

Basic understanding of Fleet Management, modelling, forecasting and reporting

Excellent problem solving skills

Fluent written and spoken Italian and English

Work Visa, in accordance with local regulation, is required

Eligible for NATO Security Clearance

Basic knowledge of SAP

Understanding of billing concepts and program management principles including cost, margin, and revenue

Desired Characteristics

Experience in multinational /multicultural environment

Good communication skills

What we offer

Smart working and work life-balance

Avio Aero, when possible, promotes remote work and encourages a good, healthy and satisfying work-life balance. We value our employees’ wellbeing; hence we offer a variety of improvement programs aimed to preserve anyone’s psychological safety and daily needs.

Total Rewards

At Avio Aero, we understand the importance of Total Rewards. As a new joiner to Avio Aero we are pleased to offer the following welcome benefit plan:

Performance related bonuses and local bonus scheme

Flexible benefits platform

GE share plan

Life and injury insurance

Private medical cover  

Employee assistant program

Employee special awards (service and recognition)   

Local special agreements and discounts

English and languages training for you and one member of your family

Technical, Leadership and development trainings

Inclusion & Diversity

Avio Aero is proud to be an Equal Opportunity Employer and we are strongly committed to maintain an inclusive and diverse environment. Every employment decision is taken regardless to national or ethnic origin, religion, sexual orientation, gender identity or expression, age, disability, etc.

We are not all the same. Just be Yourself @AvioAero!

Additional Information

Relocation Assistance Provided: Yes