Key Responsibilities:    
•    Effectively manages and drives projects (either identified by yourself or briefed by the business) from start to finish within allocated deadlines
•    Liaises with relevant internal stakeholders to ensure product content requirements and deadlines are met
•    Maintains the Omni product catalogue ensuring that all relevant product information is accurate and up to date (grouping, naming, descriptions, attributes, facets, images & website navigation)
•    Actively monitors stock levels on the websites and in the fulfilment centres, and works with the relevant stakeholders to ensure that stock allocations are optimised (including IBTs, old & damaged stock)
•    Liaises with the Omni photography studio and relevant merchandise teams to manage the Omni image process effectively so that all required images are received and processed timeously
•    Displays attention to detail and performs regular quality assessments of the websites to ensure it meets its objectives, without errors & omissions
•    Coordinates with OTM to research & recommendations on more innovative ways of operating
•    Proposes practical solutions to challenges faced within projects
•    Effectively co-ordinates and executes the roll-out of all relevant campaigns and promotions (including product catalogue updates such as widgets & taxonomy changes as well as collections)
•    Assists in identifying content & campaign opportunities to move additional stock, offer promotions or assortments are improved and enhanced for the online customer
•    Maintains high levels of internal service
•    Takes responsibility within the department to professionally manage all external customer service queries until the query is resolved and closed to the customer’s satisfaction
•    Ensures customer service tickets are actively managed and resolved timeously
•    Continuously seeks ways of improving levels of service
•    Ensures the brand image / identity is maintained during all interactions with internal & external customers
•    Offers alternate solutions to challenges faced when assisting customer services teams
•    Performs a key role in contributing to the online revenue targets of the brand in such a way that these meets/exceed targets as set each year
•    Co-ordinates with stores to ensure seamless fulfilment of online orders, exchanges and refunds

Qualifications and Experience:
•    Business degree or related diploma
•    1-2 years working experience in eCommerce retail
•    High degree of numeracy and analytical skills, detailed, systematic and strategic approach to work
•    Computer literacy and some experience of website CMS, POS and planning systems

Skills: 
•    Comfortable with the use of and ability to learn new digital technologies
•    Ability to understand web analytics, tracking and reporting
•    Strong potential for business acumen and merchant thinking
•    Good organizational and interpersonal skills
•    Excellent communication and negotiation skills
 

Behaviours: 
•    Continual Improvement - Actively seeks opportunities to continually improve processes 

Preference will be given, but not limited to candidates from designated groups in terms of the Employment Equity Act.