Let's Write Africa's Story Together!

Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.

Job Description

At OM Bank, we strive to attract great people who are passionate about coming together for a higher purpose- building something unique and aspirational, always aiming to be the best they can be. We are rooted in our purpose of inspiring and enabling our customers to grow and sustain their prosperity.

Senior Business and Technical Specialist within the multi-disciplinary Card and Payment Business Team.

This includes management, technical and operational support for Mastercard, 10x and Paymentology service partners and driving digital payments solutions for card.

KEY RESULT AREAS

Provide second in line managerial and technical support in the Card business and project implementation team and squadHave deep understanding of digital payments horizonBe very well informed on new digital payment solutions  and their implementation journeysProven success in driving digital payments projects from development to implementationShow strategic relevance of solutions in meeting the bank’s customer strategyPartner with the Head of Card to drive the Mastercard and Paymentology relationship to meet bank’s short and long term goalsPartner with Head of Card in product and team planning for long term and shortBe involved in managing team performanceProvide input to billing and budget conversationsShow understanding of the fraud landscape and how it pertains to cardManage relationship with internal stakeholders that touches card  and the payments eco-systemRepresent the bank in relevant Card PCHs and protect the bank’s interestsRepresent the bank in various SARB engagementsContribute to collating and representing the bank’s opinion and long term interests on SARB industry papersBe a reliable stakeholder in driving and managing the  relationship with Mastercard, Paymentology and 10x to ensure delivery of projects and conclusion of incidentsProvide insight to Business Analysts to formulate Business requirements for projectsDrive  prioritisation of projects in the roadmapManage relationship with external suppliers Provide the second line team with support to resolve customer queries for card transactions  where neededBe first in line for the escalation of unresolved card incidentsCard related processing exceptions and disputes Provide insight for new enhancements with the aim of continuously improving and automating processes (incl. SOPs, UAT testing and post deployment checks) Review and understand daily and monthly management reports  for card transactionsShow ability to understand trends in customer transaction data and ability to present data insights to senior colleaguesParticipation in all internal and external audit reviews Ensure all operational processes and execution are compliant with industry regulations 

ROLE REQUIREMENTS

Tertiary education in the technical or business arena.Minimum 10 years’ work experience in card and business operational related roles A strong understanding of the technology and commercials that support Card Comprehensive knowledge of card payment systems Working operational experience with Mastercard and/or Paymentology - AdvantageousWe are looking for a smart, energetic, highly experienced and dynamic achiever who takes initiative and ownership, and who thrives on constant challenges and high-speed change.   Demonstrate the ability to drive a diverse team and colleagues for performance. Be a collaborative and helpful team player

Knowledge and Skills 

Knowledge and experience of the payments industry, schemes and regulations and more specifically, the National Payment System (NPS)Strong understanding of the movement of data in a card transactionStrong understanding of the 4 party modelStrong understanding of the Mastercard position in the regionUnderstanding of PASA and PCH frameworkComputer literacy, Microsoft office: Outlook, PowerPoint, MSWord, MS Excel and MS Teams Financial and accounting knowledge – understanding basic financial accounting and financial principles 

Personal Attributes 

Independent self-starter who also works well in a team-environment Advanced written and verbal communication skills, able to translate payment concepts into general business concepts. Demonstrate Intense Customer/Seller Focus and Highest level of Integrity, Intellectual Honesty and Strong Work Ethic. Be Sharp, Analytical and thoughtful. High Attention to Detail and proven ability to manage multiple Competing priorities \simultaneously. Should be able to work in flexible environment and setup for hybrid working. Excellent written, oral communication and presentation skills and the ability to express thoughts logically. Demonstrated active listening skills, highly consultative and solutions oriented. Flexible and an ability to deal with ambiguity and continuous change Detailed and precision orientated to ensure financial processes are sufficiently robust and executed in line with compliance and risk requirements Be able to anticipate obstacles and work to their resolution

Skills

Action Planning, Backlog Management, Change Management, Data Compilation, Executing Plans, Legal Practices, Occupational Safety and Health, Oral Communications, Organizational Design, Policies & Procedures, Professional Presentation, Project Budget Management, Project Delivery Management, Readiness Assessments

Competencies

Builds Effective TeamsCommunicates EffectivelyCustomer FocusDirects WorkDrives EngagementDrives ResultsEnsures AccountabilityFinancial Acumen

Education

Bachelors Degree (B)

Closing Date

24 July 2025 , 23:59

The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit in question.

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