Let's Write Africa's Story Together!

Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.

Job Description

At OM Bank, we strive to attract great people who are passionate about coming together for a higher purpose- building something unique and aspirational, always aiming to be the best they can be. We are rooted in our purpose of inspiring and enabling our customers to grow and sustain their prosperity.

We are seeking an experienced Business Analyst to join our team. The ideal candidate will have a proven Retail Banking track record, and will be responsible for analyzing and documenting business requirements, designing solutions, and ensuring the successful implementation of banking systems and processes.
The candidate will work in cross-functional Agile teams, including product owners, developers, testers, project managers, and other stakeholders (e.g. Risk) to identify customer and business needs, and translate them into requirements expressed as Use Stories, to ultimately deliver compelling Customer Experiences.

KEY RESULT AREAS

Collaborate with Product Owners and other stakeholders to identify and document business requirements for banking systems and processes in an Agile environmentWork with product owners and development teams to design and develop solutions that meet customer needsAnalyze and translate business requirements into artefacts that define and express the requirements, including:User StoriesAcceptance Criteria (Gherkin)Business ProcessesBusiness RulesWireframesData RequirementsRun Grooming sessionsProactively manage project timelines, and deliverables, utilising and engaging in, Agile practices, including sprint planning, daily stand-ups, and retrospectivesConduct user acceptance testing and ensure that systems and processes are performing as expectedCommunicate with stakeholders to provide updates on status and ensure alignment with business goals and objectivesIdentify opportunities for process improvements and propose solutions to increase efficiency and effectiveness.

Domain Expertise:

Experience with system implementation, testing, and deployment, ideally in Retail Banking

Demonstrated success in collaborating with cross-functional teams, stakeholders, and vendorsFamiliarity with regulatory compliance and risk management practices in the Retail Banking industryRetail Banking in generalDigital Banking (online and mobile app)Savings and Current AccountsRetail Lending (including Personal Loans and Overdrafts)FraudAMLCard Chargebacks/Disputes

ROLE REQUIREMENTS

4+ years of proven experience as a Business Analyst, specifically in Retail Banking and retail lending, with a focus on digital banking systems and processesRetail Banking experience is essentialFraud and/or AML experience advantageousCard Chargebacks/Disputes experience advantageousAt least 3 years working on Agile projectsSkills and Qualifications:Bachelor's degree in Information Systems, Computer Science, Engineering, or related fieldKnowledge of Agile methodologies and project management practices, including Scrum, Kanban, and LeanExcellent communication, collaboration, and problem-solvingAbility to work independently and in a team environment in an Agile frameworkStrong analytical and critical thinking skills.

Skills

Adaptive Thinking, Analytics Software, Business Case Development, Business Intelligence (BI) Analysis, Business Requirements Analysis, Business Requirements Elicitation, Computer Literacy, Current State Assessment, Database Reporting, Data Compilation, Data Controls, Gaps Analysis, Readiness Assessments, Requirements Development, User Requirements Documentation

Competencies

Action OrientedBusiness InsightCultivates InnovationCustomer FocusDecision QualityManages ComplexityNimble LearningOptimizes Work Processes

Education

NQF Level 7 - Degree, Advance Diploma or Postgraduate Certificate or equivalent

Closing Date

12 August 2025 , 23:59

The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit in question.

The Old Mutual Story!