Oliver Wyman is a global leader in management consulting. With offices in 70 cities across 30 countries, Oliver Wyman combines deep industry knowledge with specialized expertise in strategy, operations, risk management, and organization transformation. Our 7,000 professionals help clients optimize their business, improve their operations and risk profile, and accelerate their organizational performance to seize the most attractive opportunities. Oliver Wyman’s thought leadership is evident in our agenda-setting books, white papers, research reports, and articles in the business press. Our clients are the CEOs and executive teams of the top Global 1000 companies.

Visit our website for more details about Oliver Wyman: www.oliverwyman.com

Role Overview:

As Regional Operations Manager for the Presentation Studio, you will be responsible for the day-to-day operations of our regional presentation design team. Your focus will be on applying creative operations best practices to ensure a smooth, efficient, and scalable workflow. You’ll work hand in hand with your global peers to align processes, raise service quality, and deliver consistent, high-quality results across all regions. This is a leadership role with regional ownership and global collaboration at its core.

Key Responsibilities:

Operational Leadership: Oversee the planning, execution, and delivery of all presentation design work in your region, ensuring operational excellence through streamlined processes, optimal resource allocation, and effective project coordination.

Global Collaboration: Actively partner with regional counterparts and the global operations team to align on ways of working, service standards, and strategic priorities.

Process & Service Consistency: Drive adoption of shared processes and tools across the region to ensure consistent service delivery and global output quality.

Performance Monitoring: Track key operational metrics and team performance, ensuring efficiency and continuous improvement.

Stakeholder Engagement: Serve as a key point of contact for internal stakeholders, ensuring needs are understood, timelines are met, and expectations are managed proactively.

Team Enablement: Directly manage the regional team leads within the presentation studio, providing guidance, support, and clear expectations. Ensure they are set up for success in leading their teams by driving accountability, coaching on performance, and facilitating collaboration across regions. Lead hiring, onboarding, and professional development efforts to build a strong, high-performing team structure.

Problem Solving: Address operational roadblocks with a solutions-oriented mindset, working closely with creative, traffic, and project management colleagues to resolve issues swiftly and constructively.

What You Bring:

Proven experience in creative operations, studio management, or production operations, ideally in a fast-paced, global environment.

Experience managing distributed teams or collaborating across regions and time zones.

Strong understanding of presentation design workflows and creative project lifecycles.

Excellent organizational and communication skills, with the ability to influence, align, and lead through collaboration.

A proactive, process-driven mindset with a continuous improvement approach.

Ability to analyze data and translate insights into operational improvements.

Success in This Role Looks Like:

Your region’s presentation team consistently delivers high-quality work on time and within scope.

Team members feel supported and are able to focus on creative output rather than process friction.

Global peers view you as a strong and reliable partner.

You elevate regional performance through scalable solutions, not just short-term fixes.

Oliver Wyman, a business of Marsh McLennan (NYSE: MMC), is a management consulting firm combining deep industry knowledge with specialized expertise to help clients optimize their business, improve operations and accelerate performance. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit oliverwyman.com, or follow on LinkedIn and X.

Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.