Oliver Wyman is now looking to recruit an Associate Workflow Coordinator to join our South Africa office and be part of our IMEA (India Middle East Africa) team!

The role will be based out of the Johannesburg office.

Job Overview:

Workflow Coordinators have at least 3-year experience coordinating for a Presentation team. They support the work of the Presentation Studio while building connections and relationships with requestors and stakeholders across Oliver Wyman. They provide seamless access to Creative Studio globally with their deep understanding of our range of capabilities.

Workflow Coordinators are the first point of contact for requestors and assign incoming requests to the Presentation Studio team members. They liaise on Premium briefings and help requestors engage with other parts of the Creative Studio (Design, Video, Digital etc.) when necessary. By fostering relationships with requestors and stakeholders within Oliver Wyman, they can understand their ever-changing needs and promote our products, services, and values effectively.

The coordinators connect the team's creative talents with the business by working closely with Presentation Studio Managers/Team Leaders to identify suitable individuals or teams to work on specific tasks or projects.

Coordinators are responsible for scheduling tasks and prioritizing time for the team globally. Where they have an overview, they can manage this themselves or engage the local managers or senior team members to assist.

Workflow Coordinators should have the appropriate skills to fully understand requests and assist with small jobs while coordinating whenever possible.

Workflow Coordinators are expected to efficiently juggle multiple tasks. As such they continuously work on their attention to detail and focus on the job.

Key Responsibilities:

Organization and scheduling

Managing inbox and responding to requests

Assigning, updating and prioritizing work by using internal workflow tool

Monitoring global waitlist requests, focusing on their scope and business priority

Understanding local project needs and awareness of pressing business needs

Collaborating with global coordination team, taking active participation in global coordination meetings and suggesting new solutions

Assisting the team with prioritizing their work where needed
 

Communication

Consistently demonstrates positive engagement with requestors and stakeholders

Building and maintaining productive working relationships

Connecting requestors with relevant DTP talent

Setting the standard for communication with requestors and stakeholders

Effectively interprets requestors specific instructions and offers an appropriate solution

Problem solving

Using analytical skills to support requestors to solve problems

Assisting the team where necessary to translate requirements to an appropriate solution

Adapting solutions to changing needs of a project

Taking briefs for Premium work
 

Skills and Attributes:

Fluent in written and spoken English

Client-centric mentality, can-do attitude

Ability to interact with people at all levels of the company

Excellent time management skills

Creative problem-solving skills

Self-starter who is also able to work effectively as part of a team

Excellent attention to detail

Eager to learn new skills

Oliver Wyman, a business of Marsh McLennan (NYSE: MMC), is a management consulting firm combining deep industry knowledge with specialized expertise to help clients optimize their business, improve operations and accelerate performance. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit oliverwyman.com, or follow on LinkedIn and X.

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. We are also committed to providing reasonable support to any candidate with a disability to allow them to fully participate in the recruitment process. We welcome candidates to contact us at reasonableaccommodations@mmc.com to discuss any specific needs.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.