About Oliver Wyman

Oliver Wyman is a global leader in management consulting. With offices in 70 cities across 30 countries, Oliver Wyman combines deep industry knowledge with specialized expertise in strategy, operations, risk management, and organization transformation. Over 7,000 professionals help clients optimize their business, improve their operations and risk profile, and accelerate their organizational performance to seize the most attractive opportunities. Oliver Wyman’s thought leadership is evident in our agenda-setting books, white papers, research reports, and articles in the business press.  Our clients are the CEOs and executive teams of the top Global 1,000 companies. Visit our website for more details about Oliver Wyman: www.oliverwyman.com

Job Overview:

As a Creative Coordinator in the Presentation Studio, you are the first point of contact for incoming creative requests. You’ll play a critical role in connecting consultants with the right designers, managing incoming demand, and ensuring projects are set up for success from the start. Working closely with peers across the globe, you’ll help maintain a consistent, high-quality experience for requestors and support the studio’s operations through strong coordination, clear communication, and a client-focused mindset.

**This is a hybrid role that requires a presence in the Mexico City office. Please submit CV in English**

This role is for the Evening shift (12pm - 9pm CST)

Key Responsibilities:

Request Management: Monitor and triage incoming design requests, ensuring accurate information is collected and understood before assigning to the appropriate designer or team.

Resource Coordination: Assign work based on skill set, availability, and project complexity, supporting optimal team utilization while maintaining quality and deadlines.

Stakeholder Communication: Act as the first point of contact for requestors, guiding them through the process, clarifying requirements, and setting expectations on timelines and deliverables.

Global Alignment: Collaborate with coordinators and team leads in other regions to share workload, align on best practices, and ensure a seamless and consistent global service.

Process Consistency: Uphold and help refine workflows, templates, and service standards to ensure efficiency and clarity across all requests.

Issue Resolution: Flag and help resolve scope, capacity, or process issues early—working with designers, requestors, or managers to find effective solutions.

Your Experience:

Bachelor’s degree.

Strong Outlook skills

English fluency (written and spoken) required

Minimum 1 year experience with coordinating activities, customer service or scheduling in complex scenarios.

What You Bring:

Experience in coordination, project support, or production assistance—ideally in a creative, fast-paced, or service-oriented environment.

Strong organizational skills and attention to detail with the ability to manage multiple tasks at once.

Clear and confident communication skills, with a collaborative, problem-solving attitude.

Comfort working across time zones and in a global, virtual team setup.

A client-focused mindset with an interest in creative services, design, or visual storytelling.

Success in This Role Looks Like:

Requests are handled smoothly, with clear expectations set and met.

Designers receive well-scoped, properly briefed work that matches their skills and capacity.

Requestors feel supported and confident in the process.

Global teams collaborate effectively, with shared standards and a consistent service.

Oliver Wyman, a business of Marsh McLennan (NYSE: MMC), is a management consulting firm combining deep industry knowledge with specialized expertise to help clients optimize their business, improve operations and accelerate performance. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit oliverwyman.com, or follow on LinkedIn and X.

Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.