Discover your future at Citi

Working at Citi is far more than just a job. A career with us means joining a team of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

Job Overview

Responsibilities:

Support sites in the set-up of new vendor employees in FieldglassEERS Reviews - Perform reviews for all offshore staff every 6 months. Review of all entitlements for compliance accuracy.Maintain Entitlement document by functionComplete CMP and Market Place orders as neededRemove access for termed employeesApprove One Approval requests - Requires a review of requested items to ensure accuracy for the assigned LOB and entitlements.Manage ERU, Comp O1, Adjustment Tickets and Key Risk feedback. This requires sending the issue to the appropriate site, providing all updates and track that they are completed timelyPartner with C2S team for review of and closure of all compliance issuesFollow up with each site on completion of all Citi required trainingFollow up with sites on Pending queue completionManage weekly staffing modelsSend out daily complaints capture MISDownload and distribute monthly site scorecardsTester coordination for COB and turnover testing Send huddle notes to each site for review

Qualifications:

Experience in US retail bankProficient in Microsoft Office, Tableau , data management, MIS Preferably with Power BI experience General knowledge of client reporting across the industry and our competitorsProven organization and time management skillsDemonstrated problem-solving and decision-making skillsConsistently demonstrates clear and concise written and verbal communication skills

Education:

Bachelor’s degree/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

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Job Family Group:

Operations - Core

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Job Family:

Operations Support

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Time Type:

Full time

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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