Officer / Assistant Vice President Client Implementation - Trade Finance Chennai, India **To proceed with your application, you must be at least 18 years of age.** Acknowledge Refer a friend **To proceed with your application, you must be at least 18 years of age.** Acknowledge (https://ghr.wd1.myworkdayjobs.com/lateral-apac/job/Chennai/Officer---Assistant-Vice-President-Client-Implementation---Trade-Finance\_25033029) **Job Description:** At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! **Job Description:** _This role is responsible for being the first point of client contact for trade and supply chain finance product onboarding and maintenance solutions. These individuals are responsible for handling end to end customer implementations under the Setup Trade Clients process and ensuring engagement of internal business partners (e.g. Sales & Relationship Mangers, Product Managers, Compliance, Technology and Operations) as appropriate. This position includes aspects of trade finance client onboarding, technical implementation and testing, and customized client solutions. The candidate should be an experienced professional and mid-level contributor able to work with senior leaders and quickly adapt to changes in process, requirements, and product offerings._ **Responsibilities:** + _Implements standard/common trade and supply chain finance product requests for clients._ + _Monitors progress of implementation and/or end-to-end resolution as applicable._ + _Responds to implementation requests received through workflow systems, email, and questions from internal partners or clients._ + _Conducts research using various bank systems to enable response to client questions and inquiries._ + _Responsible for acting as the primary interface with the client to establish all connectivity between organizations._ + _Organizes all internal and external activities to ensure a timely and smooth client implementation process related to trade finance products, services, and technology solutions._ + _Manage dedicated service mailbox._ + _Prioritize client requests, track, and implement eligible items._ + _Perform CashPro Trade client setups, establish data transmission connectivity, and support file testing activities._ + _Supports internal project requests related to the broader onboarding and implementation process._ + _Facilitates client CashPro Trade client training for complex product requests._ **Skills:** + _Excellent client communication skills (written and verbal)._ + _Ability to management timelines, display sound judgment, and identify points for escalation using active listening._ + _Collaborative, experienced in working with business partners to achieve goals and successfully complete projects and initiatives._ + _Good organizational and time management skills._ + _Critical thinking & problem-solving skills._ + _Ability to coordinate with multiple stakeholders and conflicting priorities._ + _Experience with Microsoft Excel, Outlook, PowerPoint, Word._ + _Attention to Detail._ + _Customer and Client Focus._ + _Adaptability._ + _Analytical Thinking._ + _Active Listening._ + _Stakeholder Management._ **_Desired Qualifications:_** + _Background in Trade & Supply Chain Finance._ + _Trade end to end process and trade products._ + _Project management experience._ + _Typically individual will have 2 to 4 years Trade experience._ Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates. To view the "Know your Rights" poster, CLICK HERE (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12.pdf) . View the LA County Fair Chance Ordinance (https://dcba.lacounty.gov/wp-content/uploads/2024/08/FCOE-Official-Notice-Eng-Final-8.30.2024.pdf) . Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy (“Policy”) establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment. To view Bank of America’s Drug-free Workplace and Alcohol Policy, CLICK HERE . Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. Should you be offered a role with Bank of America, your hiring manager will provide you with information on the in-office expectations associated with your role. These expectations are subject to change at any time and at the sole discretion of the Company. To the extent you have a disability or sincerely held religious belief for which you believe you need a reasonable accommodation from this requirement, you must seek an accommodation through the Bank’s required accommodation request process before your first day of work. This communication provides information about certain Bank of America benefits. Receipt of this document does not automatically entitle you to benefits offered by Bank of America. Every effort has been made to ensure the accuracy of this communication. However, if there are discrepancies between this communication and the official plan documents, the plan documents will always govern. Bank of America retains the discretion to interpret the terms or language used in any of its communications according to the provisions contained in the plan documents. Bank of America also reserves the right to amend or terminate any benefit plan in its sole discretion at any time for any reason.