Discover your future at Citi

Working at Citi is far more than just a job. A career with us means joining a team of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

Job Overview

Working at Citi is far more than just a job. A career with us means joining a family of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

Shape your Career with Citi

The Service Analyst 1 is a position responsible for executing day to day customer service activities, while ensuring adherence to Citi’s policies and guidelines, in coordination with the Customer Service function. The overall objective is to resolve client inquiries and issues and to provide on-going customer support.

Responsibilities:

Handle incoming calls and chats across segments, customers and deliver good customer service to ensure superior Citibanking experience to our customersHandle inquiries and transactions on banking, investment products and credit card productsPromote and cross-sell the banks’ products as appropriateApplies working knowledge of technical and professional principles and concepts and in depth knowledge of team objectivesExchange information in a concise and logical way as well as be sensitive to audience diversity

Qualifications:

Effective verbal and written communicationGood in English, Mandarin and Cantonese communicationGood understanding of procedures and concepts within own technical/subject areaGood understanding of how the team Integrates with others in accomplishing the objectives of the areaProven ability to creatively solve problemsLicense Requirement: HKSI Paper 1, 7, 8Previous relevant experience preferred

Education:

Higher Diploma or above1 year of relevant experience

 This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

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Job Family Group:

Customer Service

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Job Family:

Service

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Time Type:

Full time

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View Citi’s EEO Policy Statement and the Know Your Rights poster.