REQ12837 Officer, Security - Limassol (Open Date: 27/05/2025)

POSITION SUMMARY:

The Security Officer monitors all activities on the Casino premises to ensure the safety and security of customers, staff and company property and for providing effective support to all departments.

PRIMARY RESPONSIBILITIES:

Maintains an effective relationship with staff and customers within the work environment by presenting a professional image and dealing with incidents in a discreet and confidential manner appropriate to the situationEffectively manages and maintains own quality of work performance conduct and attitude, completing all tasks as directedContributes to the effective functioning of the Team and the DepartmentUses cultural awareness and understanding, whilst maintaining effective standards of written and verbal communication with staff and customers in the workplaceOperates basic security equipment, to support and complete any operational needsEnsures a safe and secure environment for staff and customers by performing patrols and static security functions at assigned posts and areas and assisting other Departments in this functionTakes appropriate action to prevent loss or damage to the property and responds to all emergencies and alarms as requested and directedMonitors the access/exit of persons from premises when assigned and provides support to others in this function when directedMonitors and manages crowd levels within the work environmentEffectively participates in the emergency management plan and responds on potential safety hazards including fire alarms, emergency situations and site evacuationMaintains and applies skills to deal with conflict situations that occur within the work environment in an appropriate manner and as per the company’s and department’s standard operating proceduresEscorts and/or carries valuables as assigned or directed. Valuables may include the transportation of construction equipment and other related productsSupports visits of VIPs by escorting, performing baggage control, providing logistics support and security oversightPerforms all duties as directed by the Supervisor, Security or the delegated authority and in accordance with all Policies and Procedures, laws and regulations applicable to the Department

KEY PERFORMANCE INDICATORS:

Cultural UnderstandingDemonstrated knowledge of the security roleDemonstrated intimate knowledge of associated buildings and propertyDemonstrated teamworkDemonstrated ability to stay in assigned work areaDemonstrated ability to ensure start, finish & break times are adhered toDemonstrated appropriate problem-solving skills to linguistic differences

Education & Experience

Experience in Customer Service and/or Security Officer dutiesDemonstrated teamwork  Fluency in Greek and English, other languages are an advantageSecurity qualifications will be considered as an advantage

Skills / Competencies

High commitment to delivering customer serviceEncourages team spiritCommunicates clearly and effectivelyDisplays a high level of integrityMaintains discretionSelf-motivation towards personal performance and career developmentMaintains professional image and preventive attitude towards any hazardous actions

PERSONAL COMPETENCIES:

Ability to work shifts in a 24/7 operation and stand for long periods of timeMotivated to adapt to a dynamic, fast paced and crowded environmentIs trustworthy, well presented, outgoing and self-motivatedDemonstrates a high commitment to delivering resultsAchieves agreed objectives and accepts accountability for resultsDisplays the highest level of integrityPresents a high commitment to improving customer service