Company Description

Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We’re passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.

Job Description

To ensure that the needs of clients, both existing and prospective, are adequately satisfied. To respond to clients’ queries received via telephone, emails or during meetings with walk-in clients.

Job Responsibilities

Responsible for attending to walk-in and call-in clients and ensuring that their needs are adequately met in a professional, courteous and efficient manner.Providing error free and timely information to clients.Respond to clients’ enquiries via email within 24 hours.Cross-selling of products of the GroupResponsible for ensuring that the Company’s products are not mis-understood by the clients.Direct development of client customized solutionsEnsures that MUD – Material Unusual and Difficult transactions/clients are delegated upwards.

QualificationsUniversity Degree in Economics, Business Administration or related fields

Experience

Understanding of the capital market & its operations, products and services2 - 3 years' experience in the customer service industry/unit preferrably in a Stockbrocking firm.

Additional Information

Behavioural Competencies:

Understanding PeopleArticulating InformationInteracting with PeopleEstablishing RapportExploring Possibilities

Technical Competencies:

Banking Process & ProceduresCustomer Understanding Product Knowledge Active ListeningQuery Resolution