Be the Best at Getting Better Join over Hartford HealthCare colleagues who make a difference every dayAbout our Rehabilitation Network Hartford HealthCare Rehabilitation Network is the premier rehabilitation provider in Connecticut We provide rehabilitation services across the continuum acute care hospitals long term care facilities sub acute rehabilitation homecare outpatient centers and in community settings such as senior centers work sites and schools and colleges We offer over outpatient locations offering physical occupational and speech therapy in specialties including orthopedics neuroscience oncology womenrsquos health sports medicine vestibular and more We are known for our commitment to high quality customer focused outcomesYour ImpactThe role is responsible for the organization and coordination of office operations procedures and resources to facilitate organizational effectiveness and efficiency Provides day to day operational technical and problem solving leadership on administrative matters including but not limited to patient flow office operations customer service health insurance billingcoding requirements and EMR functionality and utilization Supervises the administrative and practice operations including scheduling work flow service delivery and employee performanceThis position will require management of Outpatient Clinic locations in Hartford CTYour RoleModels the efficient operation of the unit by scheduling and assigning work resolving processing problems collecting data to monitor progress and carrying an assigned workload or filling in as necessaryEnsures that all staff members communicate and interact with patients in a courteous respectful and businesslike mannerAssists Site Supervisor with Lean huddles and staff meetings to discuss issues concerns improvement initiatives and promote teamwork Ensures implementation of the Lean Operating Model help run Huddles and foster a continual improvement environmentHandles employee performance and disciplinary issues participates in counseling sessionsdisciplinary actions and involves Site SupervisorArea Manager as necessaryCoaches employees to be successful in contributing to the achievement of individual and work group objectivesDevelops and maintains office departmental budgets and KPIs Key Performance IndicatorsMaintains and adjusts staff schedules to complement practice provider schedules Processes time workedattendance into Kronos for office staff Manages and coordinates vacation and personal time off to insure minimum disruption of practice operationsMaintains effective positive customer service relationships by responding to customer needs resolving conflicts and educating employees on customer service Promotes teamwork within the practice through timely and collaborative communication with clinical staffBe the Best at Getting Better Join over Hartford HealthCare colleagues who make a difference every dayAbout our Rehabilitation Network Hartford HealthCare Rehabilitation Network is the premier rehabilitation provider in Connecticut We provide rehabilitation services across the continuum acute care hospitals long term care facilities sub acute rehabilitation homecare outpatient centers and in community settings such as senior centers work sites and schools and colleges We offer over outpatient locations offering physical occupational and speech therapy in specialties including orthopedics neuroscience oncology womenrsquos health sports medicine vestibular and more We are known for our commitment to high quality customer focused outcomesYour ImpactThe role is responsible for the organization and coordination of office operations procedures and resources to facilitate organizational effectiveness and efficiency Provides day to day operational technical and problem solving leadership on administrative matters including but not limited to patient flow office operations customer service health insurance billingcoding requirements and EMR functionality and utilization Supervises the administrative and practice operations including scheduling work flow service delivery and employee performanceThis position will require management of Outpatient Clinic locations in Hartford CTYour RoleModels the efficient operation of the unit by scheduling and assigning work resolving processing problems collecting data to monitor progress and carrying an assigned workload or filling in as necessaryEnsures that all staff members communicate and interact with patients in a courteous respectful and businesslike mannerAssists Site Supervisor with Lean huddles and staff meetings to discuss issues concerns improvement initiatives and promote teamwork Ensures implementation of the Lean Operating Model help run Huddles and foster a continual improvement environmentHandles employee performance and disciplinary issues participates in counseling sessionsdisciplinary actions and involves Site SupervisorArea Manager as necessaryCoaches employees to be successful in contributing to the achievement of individual and work group objectivesDevelops and maintains office departmental budgets and KPIs Key Performance IndicatorsMaintains and adjusts staff schedules to complement practice provider schedules Processes time workedattendance into Kronos for office staff Manages and coordinates vacation and personal time off to insure minimum disruption of practice operationsMaintains effective positive customer service relationships by responding to customer needs resolving conflicts and educating employees on customer service Promotes teamwork within the practice through timely and collaborative communication with clinical staffHigh School Diploma or equivalent Bachelorrsquos Degree preferred years of experience in medicalsurgical practice requiredStrong communications skills and experience in a leading role requiredEpic experience preferredPrevious managementsupervisory or leadership experience preferredThis position will require management of Outpatient Clinic locations in Hartford CTHigh School Diploma or equivalent Bachelorrsquos Degree preferred years of experience in medicalsurgical practice requiredStrong communications skills and experience in a leading role requiredEpic experience preferredPrevious managementsupervisory or leadership experience preferredThis position will require management of Outpatient Clinic locations in Hartford CT