Date Posted:

2025-07-18

Country:

United States of America

Location:

OT372: SS - SEATTLE, WA 3315 South 116th Street #149, Seattle, WA, 98168 USA

The Account Coordinator will play a pivotal role in managing a large and dynamic portfolio in the Seattle market, ensuring smooth operations and exceptional customer service. This position offers the exciting challenge of coordinating between various departments and optimizing communication to enhance service delivery and customer satisfaction. You will report directly to the Area Manager, who will support your professional growth with mentorship and development opportunities within our innovative and forward-thinking organization. Join our team and be part of a company that values collaboration, excellence, and continuous improvement in the ever-evolving elevator industry.

On a typical day you will:

Facilitate Customer Communication: Engage with customers regularly to ensure their needs are met and to enhance their experience with our services.Oversee Accounts Receivable: Manage billing and payment processes to maintain healthy financial operations and foster positive customer relationships.Administer Contracts: Review and manage contract details to ensure compliance and smooth operational execution.Interface with Field Teams: Coordinate with field staff to ensure effective service delivery and address operational challenges.

Develop and implement communication strategies to keep customers informed and satisfied.Collaborate with finance to track payments and address any discrepancies promptly.Work independently to organize contract documentation and ensure all parties are aligned with terms.Participate in daily meetings with field teams to address any immediate needs and plan for upcoming projects.

What You Will Need to be Successful:

Preferred Education: Minimum of an associate degree.Preferred Experience: At least two to three years in the elevator or a related industry.Technical Skills: Proficiency in Microsoft Excel, PowerPoint, and Word.Financial Acumen: Experience with accounts receivable systems and a solid understanding of accounting principles.Communication Skills: Strong ability to communicate effectively with both customers and team members.Organizational Skills: Excellent organizational abilities to manage multiple tasks and priorities efficiently.

 

If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day. 

Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2 billion people every day and maintain approximately 2.2 million customer units worldwide, the industry's largest Service portfolio.  

You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 69,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.  

When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge.  

We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.   

Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do.  We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here.  

Become a part of the Otis team and help us #Buildwhatsnext! 

Otis is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at careers@otis.com.

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