Senior On-Site Service Specialist / Office Clerk

Responsibilities:

Estimated 70% of their time used for coverage in copy/mail, and 30% of their time used for coverage in Catering/Reception; may vary based on activity fluctuations in each service area Sort and distribute mail and office supplies, including interoffice, couriers and overnight mail Process incoming and outgoing couriers Deliver mail and printing projects throughout the office Coordinate and prepare projects for printing, including electronic file conversion, document scanning and enhancement from start to delivery Download jobs from email or print queue: size, reproduce, sort and finish/bind Establish and maintain quality controls to ensure work accuracy Respond to first level phone calls from end users of distributed copier equipment to determine the problem, clear paper jams, run test copies and determine status of machines Provide scheduled trips to all machines to conduct cleaning of glass, toner replacement, stocking paper and general cleanness of workspace Run reports Maintain logs of downtime, repairs and meter charges of all copiers/printers on site Provide support for Catering team as needed Clean and restock rounds of all cafes and the lunchroom 4 times daily or as needed. Report any inventory items needed bi-weekly to the Catering Manager. Prepare, set-up and breakdown of daily meetings (mainly coffee/tea set-up) Provide back-up support for Reception as needed for vacation, sick days, lunch break (1 hour), and morning/afternoon breaks (15 minutes each) Welcome visitors by greeting them; notify lawyers and/or assistants of client arrivals. Answer internal and external phone calls, direct calls to the appropriate people and answer any inquiries or redirect questions to the appropriate individuals. Manage boardroom booking system; create and edit bookings, respond to requests, liaise with Legal Assistants, IT, Catering and building personnel to ensure proper set-up of meetings and client events. Maintain security by administering access pass procedures (i.e. issue temporary access pass; replace forgotten, lost or damaged cards, etc.); record visitors in the Visitor's Log, and follow security procedures. Provide assistance in other Ricoh service areas as directed by the Ricoh Site Manager.

Qualifications:

High School Diploma or equivalent work experience Minimum 2 years of experience working in a mail room or copy centre

Skills:

Excellent interpersonal skills with the ability to quickly develop business relationships Strong self-motivation to drive results Excellent communication skills both verbal and written Effective use of Microsoft Office Ability to lift 30+lbs. as necessary

Other:

Present a professional image at all times to customers and vendors