Job Description
We are seeking a dedicated Customer Support Specialist to join our dynamic team. The ideal candidate will be responsible for handling communication with clients regarding orders and projects, supporting internal sales representatives, and managing customer orders efficiently. This role requires excellent communication and organizational skills, with a keen attention to detail.
ResponsibilitiesHandle email communication from clients regarding orders and projects.Engage in phone communication primarily with internal sales representatives and occasionally with clients.Manage orders for customers, ensuring accuracy and timeliness.Accompany sales representatives to client meetings as needed.Essential SkillsProficiency in data entry and administrative support.Strong customer service skills.Familiarity with Microsoft Office and Outlook.Excellent emailing and phone communication skills.Customer service orientation.Additional Skills & QualificationsStrong in-person communication skills.Attention to detail.Previous experience working with customers is beneficial.Work Environment
The role is based in a small office setting with four other Customer Support personnel. The General Manager's office is nearby, and the GM is actively involved throughout the day. The work culture is supportive and family-friendly, offering great benefits and flexibility for family matters. Employees enjoy quarterly bonuses equivalent to an extra $1-$3 an hour and have the opportunity to win fun annual prizes such as TVs, smokers, and gift cards.
Job Type & Location
This is a Contract to Hire position based out of Sioux Falls, South Dakota.
Pay and Benefits
The pay range for this position is $19.00 - $23.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Sioux Falls,SD.
Application Deadline
This position is anticipated to close on Aug 29, 2025.
About Actalent
Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing due to a disability, please email actalentaccommodation@actalentservices.com for other accommodation options.