POSITION SUMMARY: Provides technical support on all product lines to clients and associates. Processes related documentation. Performs clerical functions at branch locations such as greeting customers, providing customer assistance, answering landline phone. Participate in all inspections and surveys conducted by Local, State and Federal regulatory agencies including Medicare, Medicaid and Board of Pharmacy. Assist with the shipment of products and parts. ESSENTIAL FUNCTIONS: 1. Communicates with internal and external departments. 2. Answers inbound calls from Technical Support ACD lines. 3. Performs outbound calls as assigned. 4. Documents contacts and follow ups in system database. 5. Documents and reports product trends and customer complaints. 6. Ensures accurate client information is documented and processed. 7. Maintains ISO and JCAHO standards. 8. Assists field representatives with technical and procedural issues. 9. Processes and distributes outbound data and paperwork. 10. Promote and maintain teamwork with internal and external associates. 11. May be placed on a rotating shift or on-call status. 12. Performs quality audits as requested. 13. Assists with other departmental duties and training as assigned. 14. Performs other duties in the field location as assigned by Supervisor. 15. Participate in training sessions as requested. 16. Participate and provide required information during inspections by regulatory agencies. 17. Coordinate with Corporate Compliance Department during inspections. 18. Accurately complete Medicare Call logs and daily checklist. 19. Maintain cleanliness and organization of work areas. 21. Maintains confidentiality of all records. 22. Work with strict adherence to scheduled hours. Pay rate: $17 - $19/hour M-F 8am - 5pm **Pay Details:** $17.00 to $19.00 per hour Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Equal Opportunity Employer/Veterans/Disabled To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adecco.com/en-us/candidate-privacy The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: + The California Fair Chance Act + Los Angeles City Fair Chance Ordinance + Los Angeles County Fair Chance Ordinance for Employers + San Francisco Fair Chance Ordinance