Are you ready to make a difference in the lives of your patients? Look no further! Lakeshore Family Practice is thrilled to offer an exciting opportunity for a full-time Office Assistant I. If you’re passionate about patient care, excellent communication, and contributing to a dynamic team, this role is for you. Our ideal candidate will come to us with medical office experience and experience using EPIC. If this sounds like you, we would like to encourage you to apply! **Responsibilities:** + Verify necessary information and records in the medical record and computerized scheduling system. + Schedule, coordinate, and reschedule patient's appointments. + Relay necessary messages to staff and providers. + Greet and register patients in a polite, prompt, helpful manner. + Provide any necessary instructions/directions. + Inform appropriate department/person of person's arrival performing appropriate check-in and check-out functions. + Maintain clean, orderly waiting area including beverage area and reading materials. + Prepare patient charts for upcoming appointments. + Answer telephone, screens calls, takes messages, and provides information. + Maintain and update current information on physician's schedules ensuring that patients are scheduled properly and appointments are confirmed. + Complete necessary paperwork such as encounter forms and referrals. + Use computer system to generate information necessary for billing. + Answer questions regarding patient appointments and testing. + Complies with all UPMC Health System policies and procedures. + Maintain strict confidentiality related to medical records and other data. + Utilize appropriate modules of the automated financial management system for scheduling, information verification, entering charges, co-payment collection/ reconciliation and other tasks. + High school diploma or GED is required. + 1 year work experience, preferably in a medical office setting. + Knowledge of medical terminology preferred. + Word processing and computer experience preferred. **Licensure, Certifications, and Clearances:** + Act 34 **UPMC is an Equal Opportunity Employer/Disability/Veteran**