**Are you passionate about helping others and thrive in a fast-paced, patient-centered environment? UPMC’s Healthy Families Primary Care is seeking a dedicated and friendly Office Assistant I to join our team. In this role, you'll be the first point of contact for patients—scheduling appointments, answering phones, and ensuring a smooth and welcoming experience. Experience with phones, scheduling, customer service, and medical office operations is a plus, and we value candidates who bring warmth and professionalism to every interaction. If you're ready to make a meaningful impact in healthcare, we invite you to apply and grow with us!** This position will work Monday through Thursday from 7:00am to 5:00pm and Friday's from 7:00am to 2:30pm. No holidays or evenings are required and weekends will only be required on a voluntary basis. _Title and starting pay rate of this position may vary based on years of experience._ **Responsibilities:** + Verify necessary information and records in the medical record and computerized scheduling system. + Schedule, coordinate, and reschedule patient's appointments. + Relay necessary messages to staff and providers. + Greet and register patients in a polite, prompt, helpful manner. + Provide any necessary instructions/directions. + Inform appropriate department/person of person's arrival performing appropriate check-in and check-out functions. + Maintain clean, orderly waiting area including beverage area and reading materials. + Prepare patient charts for upcoming appointments. + Answer telephone, screens calls, takes messages, and provides information. + Maintain and update current information on physician's schedules ensuring that patients are scheduled properly and appointments are confirmed. + Complete necessary paperwork such as encounter forms and referrals. + Use computer system to generate information necessary for billing. + Answer questions regarding patient appointments and testing. + Complies with all UPMC Health System policies and procedures. + Maintain strict confidentiality related to medical records and other data. + Utilize appropriate modules of the automated financial management system for scheduling, information verification, entering charges, co-payment collection/ reconciliation and other tasks. + High school diploma or GED is required. + 1 year work experience, preferably in a medical office setting. + Knowledge of medical terminology preferred. + Word processing and computer experience preferred. **Licensure, Certifications, and Clearances:** + Act 34 with renewal **UPMC is an Equal Opportunity Employer/Disability/Veteran**