Are you ready to make a difference in the lives of your patients? Look no further! Great Lakes Physicians Practice is thrilled to offer an exciting opportunity for a full-time Office Assistant I to support our GLPP Family Practice Office. If you’re passionate about patient care, excellent communication, and contributing to a dynamic team, this role is for you. This position will work day-shift, Monday through Friday. No holidays, evenings or weekends are required, offering a great work-life balance! If this sounds like you, we would like to encourage you to apply! **Responsibilities:** + Verify necessary information and records in the medical record and computerized scheduling system. + Schedule, coordinate, and reschedule patient's appointments. + Relay necessary messages to staff and providers. + Greet and register patients in a polite, prompt, helpful manner. + Provide any necessary instructions/directions. + Inform appropriate department/person of person's arrival performing appropriate check-in and check-out functions. + Maintain clean, orderly waiting area including beverage area and reading materials. + Prepare patient charts for upcoming appointments. + Answer telephone, screens calls, takes messages, and provides information. + Maintain and update current information on physician's schedules ensuring that patients are scheduled properly and appointments are confirmed. + Complete necessary paperwork such as encounter forms and referrals. + Use computer system to generate information necessary for billing. + Answer questions regarding patient appointments and testing. + Complies with all UPMC Health System policies and procedures. + Maintain strict confidentiality related to medical records and other data. + Utilize appropriate modules of the automated financial management system for scheduling, information verification, entering charges, co-payment collection/ reconciliation and other tasks. Required: + High school diploma or GED is required. + 1 year work experience, preferably in a medical office setting. Preferred: + Knowledge of medical terminology preferred. + Word processing and computer experience preferred. **Licensure, Certifications, and Clearances:** **UPMC is an Equal Opportunity Employer/Disability/Veteran**