Join the dedicated team at UPMC’s Summit Family Practice as an Office Assistant I, where you’ll play a key role in supporting patient care from behind the scenes. This phone room-based position focuses on managing incoming calls, scheduling appointments, and providing prompt, courteous communication across departments. Candidates with prior medical office experience and familiarity with handling multiple phone lines are strongly preferred. You’ll be part of a fast-paced environment that values efficiency, professionalism, and a warm approach to patient interaction. If you’re passionate about making a difference through excellent service and attention to detail, we encourage you to apply today!
This position will primarily be scheduled Monday through Friday from 8:00am to 4:30pm and may require working until 6:00pm one day per week. No holidays or weekends are required!
Title and starting pay rate of this position may vary based on years of experience.
Responsibilities:
Verify necessary information and records in the medical record and computerized scheduling system. Schedule, coordinate, and reschedule patient’s appointments. Relay necessary messages to staff and providers. Greet and register patients in a polite, prompt, helpful manner. Provide any necessary instructions/directions. Inform appropriate department/person of person’s arrival performing appropriate check-in and check-out functions. Maintain clean, orderly waiting area including beverage area and reading materials. Prepare patient charts for upcoming appointments. Answer telephone, screens calls, takes messages, and provides information. Maintain and update current information on physician’s schedules ensuring that patients are scheduled properly and appointments are confirmed. Complete necessary paperwork such as encounter forms and referrals. Use computer system to generate information necessary for billing. Answer questions regarding patient appointments and testing. Complies with all UPMC Health System policies and procedures. Maintain strict confidentiality related to medical records and other data. Utilize appropriate modules of the automated financial management system for scheduling, information verification, entering charges, co-payment collection/ reconciliation and other tasks.