Are you looking to launch or grow your career in healthcare administration with a leading organization that values your contribution and supports your professional development? UPMC Chautauqua is excited to invite qualified candidates to apply for a full-time Office Assistant I position in our Radiology Department located in Jamestown, NY. In this dynamic role, you’ll play a key part in providing exceptional service to patients and staff—scheduling appointments, assisting with inquiries both in person and over the phone, and ensuring accurate demographic and insurance information is collected and entered.

This position offers rotating shifts between 7:00 AM and 9:00 PM, including rotating weekends, providing flexibility and variety in your workday. Join a dedicated team in a fast-paced, patient-centered environment and take advantage of UPMC’s Total Rewards Benefits program and numerous opportunities for career growth and development. If you’re organized, compassionate, and ready to make a difference, we encourage you to apply today and become part of the care that transforms lives.

Title and starting pay rate of this position may vary based on years of experience and manager discretion.

Responsibilities:

Verify necessary information and records in the medical record and computerized scheduling system. Schedule, coordinate, and reschedule patient’s appointments.  Relay necessary messages to staff and providers. Greet and register patients in a polite, prompt, helpful manner.  Provide any necessary instructions/directions. Inform appropriate department/person of person’s arrival performing appropriate check-in and check-out functions. Maintain clean, orderly waiting area including beverage area and reading materials. Prepare patient charts for upcoming appointments. Answer telephone, screens calls, takes messages, and provides information. Maintain and update current information on physician’s schedules ensuring that patients are scheduled properly and appointments are confirmed. Complete necessary paperwork such as encounter forms and referrals.  Use computer system to generate information necessary for billing. Answer questions regarding patient appointments and testing. Complies with all UPMC Health System policies and procedures. Maintain strict confidentiality related to medical records and other data. Utilize appropriate modules of the automated financial management system for scheduling, information verification, entering charges, co-payment collection/ reconciliation and other tasks.