Are you passionate about helping others and thrive in a fast-paced, patient-centered environment? UPMC’s Healthy Families Primary Care is seeking a dedicated and friendly Office Assistant I to join our team. In this role, you’ll be the first point of contact for patients—scheduling appointments, answering phones, and ensuring a smooth and welcoming experience. Experience with phones, scheduling, customer service, and medical office operations is a plus, and we value candidates who bring warmth and professionalism to every interaction. If you’re ready to make a meaningful impact in healthcare, we invite you to apply and grow with us!

This position will work Monday through Thursday from 7:00am to 5:00pm and Friday’s from 7:00am to 2:30pm. No holidays or evenings are required and weekends will only be required on a voluntary basis. 

Title and starting pay rate of this position may vary based on years of experience.

Responsibilities:

Verify necessary information and records in the medical record and computerized scheduling system. Schedule, coordinate, and reschedule patient’s appointments. Relay necessary messages to staff and providers. Greet and register patients in a polite, prompt, helpful manner. Provide any necessary instructions/directions. Inform appropriate department/person of person’s arrival performing appropriate check-in and check-out functions. Maintain clean, orderly waiting area including beverage area and reading materials. Prepare patient charts for upcoming appointments. Answer telephone, screens calls, takes messages, and provides information. Maintain and update current information on physician’s schedules ensuring that patients are scheduled properly and appointments are confirmed. Complete necessary paperwork such as encounter forms and referrals. Use computer system to generate information necessary for billing. Answer questions regarding patient appointments and testing. Complies with all UPMC Health System policies and procedures. Maintain strict confidentiality related to medical records and other data. Utilize appropriate modules of the automated financial management system for scheduling, information verification, entering charges, co-payment collection/ reconciliation and other tasks.