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Hiring Unit:
Scholarships & Student Aid Office

McGill’s Scholarship and Student Aid Office (SSAO) advises McGill students on funding options, budgeting, and debt management. They disburse all provincial, federal, and US student aid funding, and help with government aid information and documentation. They offer an Entrance Bursary Program, Entrance Scholarships, an In-Course Financial Aid Program (loans and bursaries) and a Work Study Program based on financial need.

Position Summary:
Under the direction of the Client Service Manager, the incumbent is responsible for answering inbound calls, assisting the Front-Line Team in servicing students, and providing generic information. Moreover, some administrative tasks, such as translations or updating documents, may be requested.

Major Duties and Responsibilities:

Phone receptionist: Answer incoming calls from students, parents and the general public. Relay important student aid information to clients based on information on our website and partner units websites.Photocopying, faxing, shredding, and general filing. However, not limited to these tasks.Currently registered as a full-time student in a degree program at McGillWork Study Eligible StudentsService oriented with great interpersonal skillsExcellent organizational skills, ability to multi-task, problem-solve and work independently and as part of a teamExceptional written and oral communication skills in English, French an asset.Knowledge of French and English: McGill University is an English-language university where the day-to-day duties may require English communication both verbally and in writing. The level of English required for this position has been assessed at a level 3-written (Advanced) and a level 4-spoken (Fluent) on a scale of 0-4.

Other Qualifying Skills and/or Abilities

ENGLISH and FRENCH spoken is a must. 

Be familiar with MS Office Suite.

Must be customer focused and service oriented, have pleasant telephone manners, patience and professionalism.

Ability to work autonomously and as a member of a team

Employment Learning Outcomes

Demonstrate a student-centered and interpersonal approach to customer serviceAcquire knowledge of Student Services and University support mechanisms and resources.

Expected Start Date: September 1, 2025

**OPEN TO MCGILL STUDENTS ONLY**

Minimum Education and Experience:

High School Diploma 1 Year Related Experience

Hourly Salary:

(AMUSE B) $16.35

Estimated Number of Work Hours per Week:

10 (Part time)

Position Start Date:

2025-08-14

Position End Date:

2025-12-31

Deadline to Apply:

This position is covered by the AMUSE collective agreement.

McGill University hires on the basis of merit and is strongly committed to equity and diversity within its community. We welcome applications from racialized persons/visible minorities, women, Indigenous persons, persons with disabilities, ethnic minorities, and persons of minority sexual orientations and gender identities, as well as from all qualified candidates with the skills and knowledge to productively engage with diverse communities. McGill implements an employment equity program and encourages members of designated groups to self-identify. Persons with disabilities who anticipate needing accommodations for any part of the application process may contact, in confidence, accessibilityrequest.hr@mcgill.ca.