Description Robert Half Lexington looking for a dedicated Customer Experience Specialist/Office Assistant to join a team in Lexington-Fayette, Kentucky. This is a Contract-to-Permanent position where you will play a vital role in ensuring seamless communication with clients and maintaining accurate records. The ideal candidate will excel in managing client inquiries while demonstrating empathy and professionalism, particularly in high-pressure situations. Apply today to be considered! Responsibilities: • Respond to incoming and outgoing customer calls, addressing inquiries and resolving concerns promptly. • Accurately input data and maintain digital records using proprietary software and Microsoft Office tools. • Process paperwork and ensure all client records are complete and up to date. • Troubleshoot missing or incomplete information in client files and resolve discrepancies. • Communicate empathetically with clients, especially during stressful situations related to injury claims. • Collaborate with underwriters and other departments to assist with horse insurance claims. • Manage the lifecycle of client claims, from new inquiries to recurring follow-ups. • Utilize strong organizational skills to oversee both digital and physical filing systems. • Provide exceptional customer service while adhering to company policies and procedures. • Work proactively and independently while contributing to team efforts when needed. Requirements • Proven experience in customer service or a similar role, with a focus on client communication. • Strong data entry skills and attention to detail in a fast-paced environment. • Proficiency in Microsoft Excel, Word, and other computer systems. • Ability to manage both digital and physical filing systems efficiently. • Exceptional problem-solving skills and the ability to work independently. • Calm and empathetic demeanor when handling stressful client situations. • Solid teamwork abilities, with a willingness to collaborate and assist colleagues. • Comfortable managing complex client claims and resolving issues effectively. TalentMatch® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .