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Job Summary

The Office Administrator supports the administrative functions of the Tallahassee office and its staff. This role serves as the first point of contact for incoming calls and visitors, ensures smooth office operations, and provides direct support to the Benefits Counseling team. The Administrator also assists with coordination of Discovery activities, Work-Based Learning Experiences (WBLE), and Career Camps as needed.

Primary Duties

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. These duties and responsibilities will be rated on the Annual Performance Review.

Serve as the central receptionist: answer incoming calls, greet and direct visitors, and route communications appropriately.

Manage incoming and outgoing mail, monitor fax and copier functionality, and ensure general office equipment is maintained.

Enter client data into SetWorks and billing information into Aware, ensuring accuracy and consistency across systems.

Provide administrative support to Benefits Counseling staff, including scheduling, documentation, and data entry.

Assist with coordination and logistics for Discovery activities, WBLEs, and Career Camps as needed.

Additional Responsibilities

This part-time position (25 hours per week) offers a contractual base rate of $16.00 per hour, with the opportunity to earn additional monthly performance-based incentives. These incentives are tied to achievement of key metrics and outcomes aligned with the responsibilities of the role and the contracts supported.

Support staff with general office tasks including meeting coordination, travel arrangements, and supply orders.

Schedule and monitor usage of meeting spaces (Meeting Room, Training Room, Board Room).

Assist with meeting preparations and take minutes as needed.

Support CARF accreditation preparation as directed by the Senior Director of Rehabilitation Services.

Perform other responsibilities as assigned.

Qualifications: Education, Experience, and Certification(s)

High school diploma or equivalent (GED) required.

Associate's Degree (AA/AS) in Psychology, Human Services or related field plus one (1) year of work related experience required.

Bachelor's Degree (BA/BS) in work related field preferred.

Minimum of five (5) years of related administrative or clerical experience preferred.

Knowledge, Skills, and Abilities

Strong interpersonal skills; able to work effectively with individuals at all levels internally and externally.

Proficiency in Microsoft Office Suite; ability to learn agency-specific software.

Excellent verbal and written communication skills.

High attention to detail and accuracy in data entry and documentation.

Physical Demands

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand; reach with hands and arms; and talk or hear. The employee is occasionally required to walk and sit. The employee may occasionally lift or move products and supplies, up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus.

Work Environment

The noise level in the work environment is usually quiet.

What We Offer – for Benefit Eligible Employees May Include:

Because ServiceSource hires the best people, we work hard to provide benefits that make their lives better, so we offer a comprehensive benefit program which features:

Health coverage for you and your family through Medical, Dental, and Vision plans.

Financial protection with 100% company paid Disability, Life, Accidental Death & Dismemberment insurance.

A 403(b)-Retirement plan in which the company matches dollar for dollar on a generous percentage matching up to 3% of your contribution.

Tax advantages through Flexible Spending and Health Savings accounts that allow you to pay for specific healthcare and dependent care expenses with pre-tax dollars.

To help you manage your work and life needs, we offer an Employee Assistance Program, Wellness Program, and Tuition Assistance.

A generous paid time-off program in which the benefits increase based on your tenure with the company.

We are an Equal Employment Opportunity Employer, making employment decisions without regard to a person’s race, color, religion, sex (including pregnancy, sexual orientation, gender identity and transgender status), national origin, age (40 or older), veteran status, disability, or any other protected class. We are an E-Verify Employer and a drug-free workplace. Pre-employment background checks are required for all employment positions.

PAY TRANSPARENCY POLICY STATEMENT:

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information