Mission\:

Deliver exceptional quality outcomes through robust, reliable, and user-friendly software by leveraging quality expertise and continuously improving offer development practices based on Software Quality Fundamentals.

Lead Issue to Resolution actions and consistently enhance customer satisfaction and experience.

This position is open for a Power Management Software in the Power Management System League in Digital Power.

Responsibility\:

Responsible for the End-to-End Customer Experience (CX) & Quality excellence and Safety of Offer.

Deploy the SW Quality Fundamentals to the offer and serve as coach to offer team (OMO, SoS, R&D..) for SW Quality Fundamentals

Provide the Customer Experience feedback along the customer journey to the League, propose CX & Quality requirements at Roadmap Level

Define Quality Strategy for the offer in charge and implement improvement action plans to reach Quality targets.

Lead major Quality Issues resolution.

Drive Potential Product Safety Issue investigations and risks analysis.

Review and assess risk for release and launch and make recommendations to reduce impact.

Ensure the application of CS&Q Directives.

Contribute to Offer management with Marketing / Engineering

Implement prevention actions based on lessons learned.