MAIN PURPOSE OF ROLE

Responds to customer inquiries via telephone or email to provide problem resolution in accordance with the Organization's service standards.

MAIN RESPONSIBILITIES

The Entry level Customer Service Representative will typically only receive and/or place telephone calls that are basic and routine as they gain experience with the company's products and services.Solve simple customer problems and analyze customer service needs for communication to service and technical departments.

QUALIFICATIONS

Education

Technical Diploma (± 12 years)

Experience/Background

No Experience