This role deals with Providing the Observability & Monitoring related support to Application teams. This position will play a key role focusing on the Infrastructure, system, & application monitoring through existing & industry standard monitoring tools. This position will analyze the client monitoring requirements, coming up with viable automation monitoring solutions as per the Citi standards. Integrates in-depth specialty area knowledge with a solid understanding of Monitoring industry standards and practices. Responsibilities: + Acts as Observability & Monitoring SME to Application teams and other team members. + Intelligent Monitoring - Specialist of All Monitoring tools selected for Application/Infrastructure/Log monitoring, including predictive analytics. + Collaborate with all the stakeholders, driving incident prevention activities through Self-Healing, expansion/tuning of monitoring and continued development of routine health checks and knowledge objects. + Good understanding of how the team and area integrate with others in accomplishing the objectives of the organization. + Requires attention to detail when making judgments and recommendations based on the analysis of factual information. + Typically deals with issues reported by Application teams. Applies professional judgment when interpreting data and results. + Utilizes good understanding of apps support procedures and concepts and basic knowledge of technical areas to field issues and queries from stakeholders, providing short-term resolutions and work with relevant technology partners for long term remediation. + Perform Testing , Upgrades & checkouts after new version releases and infrastructure updates. + Develop and maintain technical support documentation. + Drive ideas and information impacting the business positively by ensuring the quality of work provided by self and others. + Active involvement in and ownership of Support Project items, covering Stability, Efficiency, and Effectiveness initiatives. + Appropriately assess risk when business decisions are made and communicate risks appropriately. Skillset: + Education: Bachelor's degree in Computer Science or Information Technology. + 3-4 year's relevant work experience + Knowledge of Monitoring / Observability Tools, including self-healing capabilities. Knowledge of ITRS Geneos or AppDynamics would be a plus. + Ability to communicate appropriately to relevant stakeholder (verbal & written) + Knowledge of Containerization is a plus. + Exposure to log monitoring tools like ELK/Splunk would be a plus. ------------------------------------------------------ **Job Family Group:** Technology ------------------------------------------------------ **Job Family:** Applications Support ------------------------------------------------------ **Time Type:** Full time ------------------------------------------------------ **Most Relevant Skills** Please see the requirements listed above. ------------------------------------------------------ **Other Relevant Skills** For complementary skills, please see above and/or contact the recruiter. ------------------------------------------------------ _Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law._ _If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review_ _Accessibility at Citi (https://www.citigroup.com/citi/accessibility/application-accessibility.htm)_ _._ _View Citi’s_ _EEO Policy Statement (https://www.citigroup.com/global/eeo-aa-policy)_ _and the_ _Know Your Rights (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12ScreenRdr.pdf)_ _poster._ Citi is an equal opportunity and affirmative action employer. Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.