Join Our Team as an O2C Global Process Excellence Lead Customer Contact Management

Location: Budapest 

About Us: At Sanofi Consumer Healthcare, we are dedicated to improving the lives of our customers through innovative and high-quality healthcare solutions. We believe in fostering a diverse and inclusive workplace where every team member can thrive and contribute to our mission.

Job Purpose: As the O2C GPE Lead Customer Contact Management, you will oversee and strategically guide the design, updates, and continuous improvements of our core model. Your goal is to design a besz in class process, continuously improve it and ensure process alignment  from the  operational teams.

Key Responsibilities:

Core Model Leadership: Lead the design, development, maintenance, and optimization of core model processes, including customer claims/disputes, returns, and market recalls. Standardization & Efficiency: Drive global standardization and operational efficiency in collaboration with regional leads and affected functions. Audit & Governance: Establish stakeholder relationships, support audits, and ensure adherence to core model processes. Performance Improvement: Oversee process performance across geographies and propose actions for further improvement. Project Leadership: Lead and contribute to global projects, ensuring effective implementation of core model components. Innovation & Simplification: Propose innovative solutions to simplify operations and make processes future-proof. Stakeholder Engagement: Foster strong relationships through governance and networking, ensuring alignment and support for core model initiatives.

Key Requirements:

Experience: At least 5 years of extensive process experience in Customer Contact Management within a global, multicultural environment. Technical Skills: Proficiency in SAP and familiarity with customer contact or CRM applications. Process Knowledge: Good understanding of Order to Cash and Supply Chain E2E processes. Project Leadership: Proven experience in leading projects focused on process improvement. Interpersonal Skills: Excellent teamwork, communication, and networking abilities. Adaptability: Ability to work in ambiguous, constantly changing situations and lead remote teams. Language Proficiency: Fluent in English; knowledge of other European languages is desirable.

Why Join Us?

Inclusive Culture: We celebrate diversity and are committed to creating an inclusive environment for all employees.Career Growth: Opportunities for professional development and career advancement.Innovative Environment: Be part of a team that values creativity and innovation.

Opella, the Consumer Healthcare business unit of Sanofi, is the purest and third-largest player globally in the Over-The-Counter (OTC) & Vitamins, Minerals & Supplements (VMS) market.  

We have an unshakable belief in the power of self-care and the role it can play in creating a healthier society and a healthier planet.

That’s why we want to make self-care as simple as it should be by being consumer-led always, with science at our core. 

Through our unique and balanced portfolio of more than 100 loved brands, including 15 global and local high-growth challengers such as Allegra, Dulcolax and Buscopan, we deliver our mission: helping more than half a billion consumers worldwide take their health in their hands.  

This mission is brought to life by an 11,000-strong team, 13 best-in-class manufacturing sites, and 4 specialized science and innovation development centers. 

We are also proud to be the first major fast-moving consumer healthcare company to achieve B Corp certification. 

Join us on our mission. Health. In your hands.

When joining our team, you will experience:

An international work environment, in which you can develop your talent and realize ideas and innovations within a competent teamAn attractive, market-oriented salary and cafeteria benefitsFlexible home office policy, with a possibility to work up to 60% of time from home / where you can easily schedule your office daysCollective life and accident insuranceYearly medical check-upAn individual and well-structured introduction and training of new employees and we will dedicate a Buddy for you to better navigate in your first weeks

Pursue progress, discover extraordinary

Better is out there. Better medications, better outcomes, better science. But progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let’s be those people.

At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, ability, gender identity or Veteran status.

Watch our ALL IN video and check out our Diversity Equity and Inclusion actions at sanofi.com!

            #Sanofi #WeNeverSettle       

            #SanofiCareers

            #PursueProgress

            #DiscoverExtraordinary

            #joinsanofi

            #careerswithpurpose

            #SBSBUDAPEST

            #LI-EUR 

            #LI-CHC

         #LI-ONSITE

         #LI-HYBRID

         #LI-REMOTE

 

Pursue progress, discover extraordinary

Better is out there. Better medications, better outcomes, better science. But progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let’s be those people.

At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, ability or gender identity.

Watch our ALL IN video and check out our Diversity Equity and Inclusion actions at sanofi.com!