Rabobank is the world’s leading specialist in food and agribusiness banking. One of our key strengths lies in our kaimahi (employees) who have a deep understanding of agriculture and are committed to adding long-term value for our clients.
Our purpose is clear of growing a better New Zealand together. Our commitment to our employees and customers is at the heart of everything we do.
About the role | "Mō te tūranga"
Are you passionate about driving operational excellence and leading transformative change? Rabobank is seeking a dynamic Client Services Operations Lead to champion process optimisation, enhance compliance frameworks, and foster a culture of continuous improvement across our Client Services team.
This strategic role is pivotal in delivering measurable improvements in customer satisfaction, employee engagement, and operational efficiency. You’ll lead initiatives that streamline service delivery and ensure alignment with regulatory standards and Rabobank’s values.
This is more than a support role, it’s a strategic position that influences how we evolve, adapt, and lead in a fast-changing environment.
Key Responsibilities
Process Optimisation & Continuous Improvement:
Identify and implement opportunities to improve workflows, reduce inefficiencies, and embed a culture of innovation and learning.
Compliance & Risk Management:
Strengthen the compliance and risk framework by proactively managing incident reporting and ensuring adherence to internal and external standards.
Strategic Collaboration:
Partner with the Client Services Support Manager to align change, learning, and development initiatives with operational goals.
Reporting & Insights:
Provide critical support to the Client Services Leadership team through data analysis, performance reporting, and business improvement recommendations.
This is a 12-month fixed term position.
About you | "Ō pūkenga”
We are after someone who has a strategic mindset, a passion for operational excellence, and the ability to lead cross-functional initiatives that drive measurable improvements in efficiency, compliance, and client satisfaction.
What You’ll Bring
Proven experience in operational leadership, preferably within financial services or a regulated environment.
Strong understanding of compliance, risk management, and process improvement methodologies.
A passion for improving the customer and agent experience through process redesign.
Exceptional analytical skills with the ability to translate data into actionable insights.
Collaborative mindset with a track record of cross-functional leadership.
Passion for delivering outstanding client outcomes and empowering teams.
In return we can offer you:
This is a fantastic opportunity to join a values-driven organisation with an ambitious growth strategy. We have a workplace culture that our people are proud of, where we embrace inclusion and belonging and strive to deliver positive experiences for our people and clients.
In addition to a competitive salary, we offer a range of perks and benefits, including personal and professional development opportunities, health and wellbeing initiatives, additional leave benefits, a flexible workplace and insurance and financial benefits.
If you are interested in Growing a better New Zealand together (kia ngātahi te tipu o Aotearoa) please follow the link and apply online or visit www.rabobank.co.nz./careers
This role will close Tuesday 16 September 2025
Our Values | ‘ō mātou uara”
Rabobank believe embracing inclusion, equity and belonging delivers positive experiences for our people and clients. Our great working conditions, broad learning and development programmes and the opportunity to work together for the greater good are reasons why our employees love working here.
At Rabobank New Zealand, we are committed to our values; we are client-driven, we take responsibility, we are professional and cooperative. We have an open culture, where you can be yourself and be valued for who you are. All qualified applicants will receive consideration for employment without regard to ethnicity, sex/sex characteristics, gender (Inclusive of all genders), gender expression, sexual orientation, religion, disability, age, or other diversity characteristics not mentioned. We are proud to be an equal opportunity employer. Together, we can grow a better world.