Meet the Team

The Customer Experience (CX) organization is one of Cisco’s fastest-growing teams, committed to delivering exceptional value to customers. As a Customer Success Specialist (CSS), you’ll join a dynamic team of innovators, strategic advisors, and technical experts who help customers accelerate their adoption of Cisco products and solutions. Together, we empower businesses to transform and achieve meaningful outcomes.

Your Impact

As a Customer Success Specialist, you will play a critical role as a trusted advisor and technical authority to Cisco customers. You will apply your expertise to guide customers toward successful adoption and value realization of Cisco’s ground breaking technologies.

Here’s how you’ll make an impact:Deliver Accelerators (consultancy sessions) and ATX (Ask-the-Expert sessions) tailored to customer needs, driving measurable business outcomes.Identify and proactively manage risks and expectations to ensure successful delivery.Provide lifecycle feedback to CX Product Management and CX Success Programs Teams to continuously improve customer success strategies.Collaborate with Account Teams, CX counterparts, and Renewals Specialists to optimize customer adoption, address product concerns, and drive incremental growth opportunities.Advocate for Cisco’s end-to-end CX strategy and roadmap with internal teams, partners, and customers.Minimum Qualifications5+ years of experience in technical consulting or direct customer-facing roles.Significant expertise in one or more of the following technology/architecture areas: Catalyst Centre, SDA, Cisco SD-WAN, Software Defined Networking, network automation and Meraki.Preferred QualificationsBS/BA in Engineering, Computer Science, or equivalent experience.Proven ability to deliver technical consultative support to Cisco customers, partners, account teams, and internal technical support teams.Demonstrated ability to align customer use cases and business needs with Cisco solutions, showcasing the value of features and accelerating adoption.Strong written, verbal, and listening skills, with the ability to build relationships with internal and external customers, including executives.Experience in applying and managing moderate to complex lab environments to resolve customer lifecycle barriers for Cisco products and solutions.Industry-recognized certifications such as CCNP, CCDP, or CCIE (or equivalent).Deep technical understanding of aligned technology areas, including features, use cases, and business applications.A demonstrable ability to explain complex technical concepts to diverse audiences and inspire innovation.Why Cisco?

At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Simply put – we power the future.

Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.

We are Cisco, and our power starts with you.