Summary

Job Description:

Baptist Health is looking for Nurse Call Center RN - Part-Time to join their team. This is a remote work position that requires residency in KY or IN.

The Discharge Call Nurse is responsible for promoting optimal clinical outcomes in the acute care setting by overseeing the discharge follow-up call process. This role involves contacting patients within 24-48 hours post discharge to assess satisfaction, evaluate compliance with discharge instructions, and identify trends for quality improvement. The Discharge Call Nurse will ensure a high standard of patient care while supporting the organization's mission and values.

Essential Duties

Make telephone contacts with patients within 24-48 hours after discharge to assess patient education, satisfaction, and compliance with discharge instructions (75% of time).

Utilize a centralized database to record and track patient responses, ensuring accurate documentation 

Intervene promptly when issues are reported after discharge, utilizing the grievance process and notifying Risk Management as necessary.

Analyze patient feedback to make recommendations for process and performance improvements within the department (5% of time).

Identify trends in patient responses that may indicate areas requiring enhancement in quality of care or hospital processes (5% of time).

Collaborate with management and clinical staff to implement changes based on patient feedback and best practices.

Serve as a patient advocate by anticipating and addressing customer needs, prioritizing high-quality customer service.

Communicate effectively with patients, staff, and other stakeholders, ensuring clarity and empathy in all interactions.

Employ independent judgment to resolve complaints and ensure compliance with CMS standards.

Minimum Education, Experience, Training and Licensures Required

Registered Nurse (BSN or higher preferred) with 5 years' experience.

RN license required

24 hours weekly; 3 days a week

Work Experience

Relevant Work Experience

Education

If you would like to be part of a growing family focused on supporting clinical excellence, teamwork and innovation, we urge you to apply now!

Baptist Health is an Equal Employment Opportunity employer.