Nokia’s Network Infrastructure group is at the heart of a revolution to bring more and faster network capacity to people worldwide through our ambition, innovation, and technical expertise.
That technical expertise is exactly where within Fixed networks the Customer Engineering team comes into existence. Our team consists of technical professionals supporting all new products and their introduction to the many customers within our Northern Europe cluster. We create the bridge between the customer and Nokia.
As part of this team, your responsibility is to work with our customers in their activities, helping solve any technical hurdle they encounter, and thus ensuring their roadmap activities proceed flawlessly. After having built up the necessary technical background on our product portfolio, the job will offer you the challenge of close customer engagement, which in the end is very satisfying and rewarding. Our people are typically empowered, and a good level of autonomy is targeted.
You have:
Degree engineer
Problem-solving mindset
Good communication skills
It would be nice if you also had:
Tech knowledge itself
IP or software or development
You will be responsible for providing NPI technical onsite and remote support for projects across the UK as part of our Customer engineering Team in Fixed networks. Your activities will involve:
Execution of Customer demo, Proof of Concept, support for customer trials Testing execution and problem support during product validation (incl lab preparation) Hands-on training and feature demonstration Supporting tickets opened for ongoing NPI activities, fault investigation both remotely, and on-site as requested Supporting customer Deliveries, network upgrades Documentation development (configuration descriptions and MOP) Problem support and the first level of root cause analysis before escalating towards TSC or TEC
You will also have potential technical growth, with more responsibilities, such as providing technical project management support to ongoing projects