Deliverables (Maximum 5-6 key responsibilities)

 

Expected Key Results Activities (Detailed KPIs) Product/Process Knowledge :- 

UPI/IMPS/AePS/BBPS/NeTC reconciliation 

Able to perform Daily reconciliation and settlement of Payment product transactions with NIL differences. Handle dispute resolutions with raising chargeback and timely re-presentments.  Possess and apply technical expertise to the area of work. Hands on reconciliation experience in any one of the product is a must Keeps up to date with changes to products and processes.  Maintain coordination with NPCI and other banks for product related queries and complaint resolutions.  Process Management :- Manage error free and friction less transaction processing for assigned process. Quick adaptability to changes with regards to process/projects etc Positive response to the pace of change and able to accomplish given tasks and actions in order to meet business goals. Performs tasks accurately and thoroughly, double checks the accuracy of the process.  Possess ability to understand the work, plans and organizes the work effectively. Ownership and Completion of work as assigned. Operational Accuracy at transaction processing level : Understands various risks at transaction level and some of the mandatory actions that need to be performed. Able to identify sudden changes at transactional level Escalates issues to senior management within parameters of role. Ensures processes are performed as per SOP and update the SOP wherever required in case of changes. 

 

 

Query/problem resolution Understand issues and perform right escalations Ability to provide incident reporting and data for arriving at meaningful root cause analysis. Ensures all queries/complaints related to process area are effectively resolved. Responds promptly in an efficient and accurate manner as per the required TAT communication. Ability to clearly communicate so as to be understood. Ability to understand instructions and written documentation clearly and accurately.

 

 

Demonstrate (Key competencies) Hands on NPCI product reconciliations knowledge. Proficient in MS office. Good knowledge of Banking Software. Ability to cooperate and work as a team in an open and approachable style Be a good team player taking teams goals into consideration. Clear communications skills Attention to detail Ability to work in a startup based and dynamic work environment.