As a senior member of the Global Emergency Operations Center team, the North American Regional Lead will oversee the day-to-day operational workflow and deliverables of the NA based team. Additionally, the North America Regional Lead will provide regional ownership of the organization’s triage, documentation, critical issue, and management of both (potential & real) risks and incidents impacting Aon’s assets. Aon is in the business of better decisions At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organization, we are united through trust as one inclusive team, and passionate about helping our colleagues and clients succeed. Job Description: + Minimum 7+years of experience in the industry is preferred. + Oversee the daily operations and deliverables of a cross regional team through the implementation of a follow the sun team schedule that guarantees service delivery objectives are met on a 24/7/365 basis backfilling vacant shift slots as needed. + Own the regional execution of GEOC engagements and service level agreements for various collaborator groups across the enterprise ensuring processes are followed, objectives achieved, and quality delivered. + Improve team proficiency by answering technical and procedural questions for other regional leads and less expert team members; guiding improved processes and providing mentorship as required. + Accountable for quality control, management of risks and critical issues across the North America team. + Deliver timely updates to collaborators and Incident Management Teams. + Ensure each step, action items and deliverable are thoroughly documented during the incident management process. + Act as the GEOC’s primary contact for all high-visibility incidents affecting the firm’s people, property, and information, primarily in North America! + Assist the Global Head, GEOC and other GEOC Regional Leads with the development and application of internal Standard Operating Procedures and collaborator engagement documents. + Work with the Global Head, GEOC as needed to ensure third-party vendors adhere to service delivery standards while offering the proper back-end support needed to optimize system capabilities. + Assist the Global Head, GEOC with any reporting or metrics requests on a monthly quarterly, annual and ad-hoc basis as requested by Senior Leadership or key collaborators. + Collaborate with GEOC regional leads and the Global Head, GEOC, to develop and implement standardized onboarding and training protocols. + Together with the Global Head, GEOC you will work to develop awareness and build global collaborator partnerships relating to the Emergency Communications platform. + Evaluate and refine testing methodologies to enhance effectiveness and reliability in crisis communication. + Provide expert level guidance for all matters concerning the global application and implementation of the Emergency Notification System. + Oversee standard, emergency, exercise, and simulation notifications, ensuring compliance with established protocols and standard processes. + Work closely with Business Technology Resilience, Corporate Real Estate, Human Resources and other key collaborators to support initiatives for physical location, local leadership and colleague emergency contact collection methods. + Ensure timely transmission to colleagues and key collaborators using the right communication channels! + Represent the Aon Global Emergency Center at various vendor seminars, industry conferences and forums to ensure the GEOC is aware of and can apply the latest trends and standard processes across the enterprise. Education: + Bachelor's degree or equivalent experience, with a strong preference for candidates who have backgrounds in the military or law enforcement preferred. How we support our colleagues In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognize that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working! Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued. Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace. Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status. We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, email ReasonableAccommodations@Aon.com Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. Pay Transparency Laws: The salary range for this position (intended for U.S. applicants) is $82,100 - $95,000 annually. The actual salary will vary based on applicant’s education, experience, skills, and abilities, as well as internal equity and alignment with market data. The salary may also be adjusted based on applicant’s geographic location. This position is eligible to participate in one of Aon’s annual incentive plans to receive an annual discretionary bonus in addition to base salary. The amount of any bonus varies and is subject to the terms and conditions of the applicable incentive plan. Aon offers a comprehensive package of benefits for full-time and regular part-time colleagues, including, but not limited to: a 401(k) savings plan with employer contributions; an employee stock purchase plan; consideration for long-term incentive awards at Aon’s discretion; medical, dental and vision insurance, various types of leaves of absence, paid time off, including 12 paid holidays throughout the calendar year, 15 days of paid vacation per year, paid sick leave as provided under state and local paid sick leave laws, short-term disability and optional long-term disability, health savings account, health care and dependent care reimbursement accounts, employee and dependent life insurance and supplemental life and AD&D insurance; optional personal insurance policies, adoption assistance, tuition assistance, commuter benefits, and an employee assistance program that includes free counseling sessions. Eligibility for benefits is governed by the applicable plan documents and policies. #LI-NS1 #LI-REMOTE 2561284 As a senior member of the Global Emergency Operations Center team, the North American Regional Lead will oversee the day-to-day operational workflow and deliverables of the NA based team. Additionally, the North America Regional Lead will provide regional ownership of the organization’s triage, documentation, critical issue, and management of both (potential & real) risks and incidents impacting Aon’s assets. Aon is in the business of better decisions At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organization, we are united through trust as one inclusive team, and passionate about helping our colleagues and clients succeed. Job Description: + Minimum 7+years of experience in the industry is preferred. + Oversee the daily operations and deliverables of a cross regional team through the implementation of a follow the sun team schedule that guarantees service delivery objectives are met on a 24/7/365 basis backfilling vacant shift slots as needed. + Own the regional execution of GEOC engagements and service level agreements for various collaborator groups across the enterprise ensuring processes are followed, objectives achieved, and quality delivered. + Improve team proficiency by answering technical and procedural questions for other regional leads and less expert team members; guiding improved processes and providing mentorship as required. + Accountable for quality control, management of risks and critical issues across the North America team. + Deliver timely updates to collaborators and Incident Management Teams. + Ensure each step, action items and deliverable are thoroughly documented during the incident management process. + Act as the GEOC’s primary contact for all high-visibility incidents affecting the firm’s people, property, and information, primarily in North America! + Assist the Global Head, GEOC and other GEOC Regional Leads with the development and application of internal Standard Operating Procedures and collaborator engagement documents. + Work with the Global Head, GEOC as needed to ensure third-party vendors adhere to service delivery standards while offering the proper back-end support needed to optimize system capabilities. + Assist the Global Head, GEOC with any reporting or metrics requests on a monthly quarterly, annual and ad-hoc basis as requested by Senior Leadership or key collaborators. + Collaborate with GEOC regional leads and the Global Head, GEOC, to develop and implement standardized onboarding and training protocols. + Together with the Global Head, GEOC you will work to develop awareness and build global collaborator partnerships relating to the Emergency Communications platform. + Evaluate and refine testing methodologies to enhance effectiveness and reliability in crisis communication. + Provide expert level guidance for all matters concerning the global application and implementation of the Emergency Notification System. + Oversee standard, emergency, exercise, and simulation notifications, ensuring compliance with established protocols and standard processes. + Work closely with Business Technology Resilience, Corporate Real Estate, Human Resources and other key collaborators to support initiatives for physical location, local leadership and colleague emergency contact collection methods. + Ensure timely transmission to colleagues and key collaborators using the right communication channels! + Represent the Aon Global Emergency Center at various vendor seminars, industry conferences and forums to ensure the GEOC is aware of and can apply the latest trends and standard processes across the enterprise. Education: + Bachelor's degree or equivalent experience, with a strong preference for candidates who have backgrounds in the military or law enforcement preferred. How we support our colleagues In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognize that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working! Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued. Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace. Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status. We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, email ReasonableAccommodations@Aon.com Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. Pay Transparency Laws: The salary range for this position (intended for U.S. applicants) is $82,100 - $95,000 annually. The actual salary will vary based on applicant’s education, experience, skills, and abilities, as well as internal equity and alignment with market data. The salary may also be adjusted based on applicant’s geographic location. This position is eligible to participate in one of Aon’s annual incentive plans to receive an annual discretionary bonus in addition to base salary. The amount of any bonus varies and is subject to the terms and conditions of the applicable incentive plan. Aon offers a comprehensive package of benefits for full-time and regular part-time colleagues, including, but not limited to: a 401(k) savings plan with employer contributions; an employee stock purchase plan; consideration for long-term incentive awards at Aon’s discretion; medical, dental and vision insurance, various types of leaves of absence, paid time off, including 12 paid holidays throughout the calendar year, 15 days of paid vacation per year, paid sick leave as provided under state and local paid sick leave laws, short-term disability and optional long-term disability, health savings account, health care and dependent care reimbursement accounts, employee and dependent life insurance and supplemental life and AD&D insurance; optional personal insurance policies, adoption assistance, tuition assistance, commuter benefits, and an employee assistance program that includes free counseling sessions. Eligibility for benefits is governed by the applicable plan documents and policies. #LI-NS1 #LI-REMOTE