Nor1 Implementation Specialist

Location: Las Vegas – Hybrid (3 days onsite/2 days remote)
Language Skills: English, bilingual in Spanish preferred

Turn Hospitality Tech Into Impactful Experiences

Are you passionate about blending technology, hospitality, and customer success? Join us as a Nor1 Implementation Specialist—where you’ll play a key role in delivering our innovative upsell products to hotels across the globe. This isn’t just about managing projects—it’s about transforming the guest experience, driving revenue for customers, and setting a new standard for hospitality tech.

You’ll be the go-to lead from kick-off to handoff, managing complex implementations, building strong customer relationships, and ensuring a smooth transition to our Customer Success team. If you're a natural problem-solver, energized by travel and tech, and love making an impact—you’ve just found your next adventure.

What You’ll Do:

Lead with Precision: Own the implementation process from start to finish, ensuring timelines and goals are met with excellence. Set the Standard: Help define and maintain best practices that deliver consistency and quality across all projects. Be the Connector: Act as the key point of contact between customers, sales, and internal teams—reviewing sales orders, confirming product details, and keeping everyone informed. Deliver a Seamless Experience: Ensure a flawless transition from implementation to Customer Success, setting the foundation for long-term value.

What You Bring:

Clear Communicator: You’re confident, persuasive, and effective in both verbal and written communication. Customer-First Mindset: You’re committed to delivering top-tier service and building lasting partnerships. Project Management Pro: You know how to keep projects on track, mitigate risks, and deliver real results. Cool Under Pressure: You stay focused, solution-oriented, and upbeat—even when challenges arise. Detail-Oriented Organizer: Exceptional time management and attention to detail are second nature to you. Tech-Savvy: You understand cloud platforms, integrations, and modern hospitality technologies. Hospitality Insider: With 2+ years in a hotel setting, you know the industry’s nuances and customer expectations. Bilingual Bonus: Fluency in French or Spanish is a plus and highly valued.

Why Join Us?

Work with cutting-edge hospitality technology used by some of the world’s leading hotel brands Collaborate with a dynamic, global team that values innovation, ownership, and creativity Make a real impact on guest experience and hotel revenue Enjoy flexibility, travel opportunities, and a company culture that celebrates your growth

Ready to lead hospitality tech implementations that make a difference? Apply now and bring your passion to a team where your work truly matters.