RESPONSIBILITIES:

Supervise the daily work of Engineers, ensuring 24/7/365 operations Provide on-site technical training to NOC team members Provide direction and leadership for escalation issues Provide direction and leadership for network outages Assist with the development and implementation of automated tools Manage JIRA ticketing system and ensure timely response through delegation or direct intervention. Perform performance reviews with NOC engineers Supervise teams continued monitoring of monitoring tools (SolarWinds, ELK) Other duties as required

MINIMUM QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

BA and/or BS with any technology concentration, or equivalent experience Industry recognized certifications such as Network +, CCNA, CCNP and/or CCDP Experience with routing, switching, and/or optical protocols/circuit types (i.e.: ospf, bgp, stp, MPLS, Multicast) Experience and/or general knowledge of voice environments and/or traffic flow (i.e.: adtran’s, pbx’s, etc) Fundamental understanding of the OSI model Experience with network and channel monitoring tools (ex: ELK, Solarwinds, iVMS, xVu, Netflow) Experience with Cisco, Motorola, Harmonics, and/or Nokia equipment Experience with high availability environment with 99.99% SLA Minimum of 5 years of network administration, WAN administration, and/or LAN administration Minimum of 5 years troubleshooting experience within a cable provider network environment/operation

Additional Preferred Qualifications:

Experience with Optical Platforms, configuration and/or troubleshooting Experience working with Python, SQL, PHP, BASH Experience working with third party circuit providers Vendor certifications on any Optical platform (ie: Motorola, Nokia, etc)

BENEFITS:
We truly appreciate and value all our employees and show our appreciation by offering a wide range of benefits, including:

Comprehensive Healthcare/Dental/Vision Plans 401K Retirement Plan with Company Match Paid Vacation, Sick Time, and Additional Holidays (including your Birthday!) Paid Volunteer Time Paid Parental Leave Hotwire Service Discounts – for employees who live on a property serviced by Hotwire. Discounted service offerings are provided for high-speed internet, video service, phone, and security service Employee Referral Bonuses Exclusive Entertainment Discounts/Perks

Hotwire provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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