Job Title: NOC Operations Expert

Reports to: NOC Team Manager

Locations: Prague – Czech Republic

Job Description Summary:

Are you interested in joining the leading global provider of cybersecurity solutions to assist strategic accounts in optimizing their network operations? Are you an experienced NOC operations expert committed to delivering exceptional service to our clients? 

Join our 24/7 global team, focused on improving operations through rapid solution deployment, smooth daily management, and continuous optimization to guarantee maximum performance and uptime in mission-critical environments. 

If you are enthusiastic about helping customers achieve their strategic objectives while working with cutting-edge security products, we welcome you to join our team.
Key Responsibilities:

• Deploy, operate and optimize Fortinet cybersecurity solutions to ensure that security measures align with Fortinet's recommended practices and perform optimally.

• Engage with customers to understand their technical requirements and security concerns, while evaluating potential risks to their data, software, and hardware infrastructure. 

• Cultivate a thorough understanding of customers' business operations and technological needs to provide tailored solutions.

• Own service requests, ensuring their prompt and efficient execution within designated SLAs.

• Monitor performance, capacity, and security threats for managed devices.

• Troubleshoot problems and provide corrective actions to restore operations.

• Implement and execute defensive strategies to address cybersecurity breaches and events, safeguarding critical information assets, data repositories, and system infrastructure.

• Produce regular reports to summarize service activity and performance.

• Develop core competency on Fortinet’s product line and technologies with a primary focus on FortiGate, FortiManager and LAN Edge devices.

Skills and Attributes Requirements:

Strong understanding of data networking protocols, specifically TCP/IP, routing and switching Good troubleshooting and problem-solving skills Hands-on sys admin experience on security products and technologies (e.g. Firewalls, IDS/IPS, SD-WAN, VPN, ZTNA) Previous experience on Fortinet products is an advantage The role involves working in the office 3-5 days per week, with a shift schedule that includes regular weekend work. Effective and clear communication skills Fluent spoken and written English Positive customer-oriented attitude

Educational and Experience Requirements:

Minimum of 4 years of experience in a Network Operations Center Bachelor’s degree in Computer Science, Software Engineering or related field Fortinet certification FCP-FCSS a distinct advantage