**Location** **– Phoenix, AZ / Westerville, OH** **Support Shifts (** rotational **) –** **Shift 1: 4am - 1pm** Shift 2: 12pm - 9pm **NOC Engineer (L1) Job Description –** 1. IT Operations Critical Response Coordination: Providing timely response to all incidents, outages, and performance issues. 2. Monitoring Tools: monitoring a wide variety of information and network systems. 3. Access Point Monitoring: Monitoring the availability of all Access Points on the WAB environment. 4. ISP Outage Management: Reporting ISP circuit maintenance incidents to the NOC L2 Network team. 5. Change Schedule Task: Tracking scheduled changes and incorporating them into a change tracker. 6. Maintenance Activity Tracker: Tracking maintenance activities performed on server and network. 7. Security Operations: Monitoring Forcepoint proxy servers to ensure least disruption in the network. 8. Control-M Monitoring: Monitoring scheduled jobs on a Control-M server and reporting job failures. 9. Daily Pulse Validation: Validating Proxy server and Network devices alerts on SolarWinds. 10. Monthly Capacity Management: Managing incidents aging more than seven days. 11. Key Risk Indicators (KRI): Validating the availability of platinum applications. 12. Knowledge-Base Articles: Creating and updating knowledge base articles and NOC runbooks. 13. Master Network Inventory: Maintaining a centralized paper CMDB of five towers. 14. Timely Assignments of Incidents: Monitoring active alerts and ensuring timely assignments. 15. Threshold Alteration Suggestion: Establishing suitable thresholds to prevent false positives. 16. Trends & Recommendation: Presenting trends and recommendations to assess the nodes of defaulters. 17. Drive toward first-touch remediation of incidents **Preferred Qualifications:** 1. Bachelor's degree or graduate in computer science, systems analysis, or related studies. 2. Experience supporting and monitoring network systems, servers, or storage in an enterprise environment. 3. Broad experience using a variety of monitoring and ticket management tools. 4. Experience utilizing tools to monitor network uptime & availability such as Dynatrace/AppDynamics/ Thousand Eyes, NetBrain, LiveNX. 5. Familiarity with SolarWinds or Cimtrak is a plus. 6. Experience in incident management. **Certifications Required** 1. Cisco Certified Network Professional (CCNP) or equivalent certification in networking. Cognizant is recognized as a Military Friendly Employer and is a coalition member of the Veteran Jobs Mission. Our Cognizant Veterans Network encourages Veterans in building and growing a career at Cognizant that allows them to demonstrate the leadership, loyalty, integrity, and dedication to excellence instilled in them through participation in military service. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. **Equal Opportunity Employer M/F/D/V** Cognizant is an equal opportunity employer that embraces diversity, champions equity and values inclusion. We are dedicated to nurturing a community where everyone feels heard, accepted and welcome. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws.