Rosewood Matakauri is an alpine lakeside retreat nestled in one of the world's most serenely beautiful landscapes. Spectacularly situated on Lake Wakatipu and only seven minutes from Queenstown. We currently have a fantastic opportunity for the right person to join our team.
We are currently seeking a part time Night Porter to be responsible for the overnight functions of the Hotel. Shifts will usually be 8 to 9 hours long between 10pm and 6 am, depending on operational requirements.
What you will do:
Reporting to the Operations Manager you will have full responsibility for Hotel's security and guest requirements overnight. In addition, you will be -
Welcoming late night or early morning guests, answering telephones, delivering messages
Responding to any emergencies
Patrolling the hotel and grounds
Cleaning public areas
Sweeping, mopping floors, vacuuming carpets, dusting and polishing furniture, fixtures and fittings
Removing rubbish and recycling
Cleaning fireplaces
Maintaining kitchens, washing dishes and cooking utensils, and cleaning appliances, cupboards, counters, pantries, and floors
Attending to any late-night guest requests; preparing and cooking meals, and serving food and beverages
What you will bring:
The ideal candidate will be a self-starter with a strong customer focus, who is honest, responsible and capable of working unsupervised. This is a hands on role with lots of variety. The successful candidate will have -
A passion for service delivery and the hospitality industry
An understanding of guest expectations and changing expectations, gleaned from at least 3 years' experience in a hotel environment
Service experience across a variety of hospitality roles, including but not limited to housekeeping and food & beverage
A high degree of honesty and integrity - the hotel is in your hands
Excellent presentation and strong communication skills
A high level of attention to detail and exceptional organisational skills (you will need to be self-motivated too)
Flexibility and maturity in approach
Reliability and accountability
The ability to respond quickly and calmly in an emergency situation
This is a full-time position (minimum 30 hours per week) with a pay rate of $30 per hour. We offer an excellent work environment where promoting a positive work life balance is key to our success. Whether it’s the team covering your shifts when you have a special occasion to attend or 2 days off in a row every week, we pride ourselves in looking after our people.
You must also be flexible and willing to work weekends. We offer a daily travel allowance and access to our staff Perks programme.
You must have a valid working visa to apply.