**Description:** **Be Part of Something New and Meaningful!** At Caption by Hyatt Central Sydney, we’re rethinking hospitality—putting community, sustainability, and self-expression at the heart of everything we do. Designed to be of the community, not just in it, Caption by Hyatt Central Sydney will be the first of its kind in Australia, offering a vibrant, people-first experience that’s as much about connection as it is about comfort. We’re looking for a Night Manager to join our Front Office pre-opening team—someone who brings energy, curiosity, and a hands-on approach to creating unforgettable guest moments. This is a full-time role for someone who thrives on collaboration, leads by example, and wants to build something meaningful from the ground up. **Care Connects Us** At Hyatt, we care for people so they can be their best. This purpose guides everything we do—from how we connect with guests to how we work together as a team. It’s what drives our culture of care, creativity, and belonging. Join a team that is making travel more human, connected, and sustainable. Here, everyone’s role matters, and your individuality is celebrated. **About Caption by Hyatt Central Sydney** Caption by Hyatt Central Sydney is not some basic hotel. Designed to be truly of the community—not just in it—the people make the place here. Our place is yours for the making, where you can do (and be) you. Opening in 2025, Caption by Hyatt Central Sydney will feature 174 colourful, fun & eco-friendly guest rooms along with Talk Shop, our all-day lounge and eatery. Expect authentic experiences in an environment where everyone feels at home. + **Be part of something bold, fresh, and just getting started—when the city winds down, we turn it up.** Join the launch team for Australia’s first-ever Caption by Hyatt hotel. As Night Manager, you’ll play a hands-on role in shaping how this bold new brand comes to life after dark—bringing your expertise to a one-of-a-kind pre-opening journey. + **Craft the overnight guest experience.** From kiosk check-in and late-night arrivals to safety protocols and lobby flow, you’ll help design seamless and guest-led experiences that shine at night—when great hospitality matters most. + **Lead from the front—even when it’s late.** As Night Manager, you won’t be tied to a desk. You’ll be the go-to host, problem-solver, and brand ambassador—engaging with guests, guiding the team, and ensuring the vibe stays alive well after sunset. + **Build your career with a global hospitality leader.** This is more than a night role—it’s a career move with real progression. Hyatt offers world-class learning, growth pathways, and international opportunities. Start with Caption, grow wherever you want to go. **About the Role** As a Night Manager at Caption by Hyatt Central Sydney, you’ll be more than a point of contact—you’ll be the heartbeat of the hotel after hours. Reporting to the Front Office Manager and working closely with the Duty Managers, you’ll lead overnight operations from pre-opening through to nightly delivery. This pivotal role oversees the guest journey during the most independent and critical hours of the day. During Pre-opening, you’ll be hands-on in shaping our hotel’s overnight service standards—supporting everything from system setup and training to cost control and safety protocols. You’ll also help foster a vibrant overnight culture aligned with Caption’s fresh, guest-led philosophy and Hyatt’s purpose of care. Once our doors open, you’ll step confidently into the role of overnight leader—visible, approachable, and in control. Whether welcoming late arrivals, handling emergencies, or resolving guest concerns, you’ll create a safe, inclusive, and energetic space for both guests and overnight colleagues. You’ll also own the critical functions of the night: conducting audits, reconciling financials, preparing reports, and ensuring systems are ready for the next day. If you're a natural problem-solver with an eye for detail and a passion for people, this role offers a unique opportunity to grow your leadership skills, take on broad responsibility, and be part of something bold from day one. **Some Key Responsibilities** + Lead the lobby after dark – Be the go-to leader for all overnight Front Office operations, including kiosk check-in/out, guest engagement, luggage support, and shared Grab & Go oversight, ensuring smooth, seamless operations. + Complete critical financials – Conduct all night audit tasks including end-of-day reconciliation, balancing transactions, rolling over systems, and preparing reports. + Shape the hotel from day one – Support pre-opening setup including SOPs, systems, guest arrival flows, and checklists, tailored for Caption’s flexible, guest-led style. + Create cross-functional flow – Work with Food & Beverage to connect Talk Shop and Grab & Go into the overnight guest experience, keeping service seamless and brand-consistent. + Champion the Caption vibe – Deliver personalised, unscripted service that reflects the energy of the brand and the spirit of the Haymarket community. + Spark moments of delight – Foster a culture of spontaneity—recognising regulars and surprising guests with thoughtful, localised gestures. + Collaborate and co-ordinate across departments to ensure consistency in service delivery. + Own the guest journey at night – Monitor arrivals, departures, and VIPs using guest profiles and preferences to elevate service and satisfaction. + Keep safety and wellbeing at the core – Support WHS, hygiene, and emergency protocols, while ensuring accurate incident reporting and a safety-first culture. + Lead with care and confidence – Resolve guest concerns with empathy and empower your team to take ownership of service recovery. + Be flexible and available – Work across a rotating 7-day roster including nights, weekends, and public holidays—with the adaptability to support day shifts if required. + Live and breathe the brand – Show up with curiosity, authenticity, and energy—representing the Caption tone in every overnight interaction. **We’re looking for someone who:** + Has experience with night audit procedures and overnight operations (preferred) or is eager to learn and master them. + Has full Australian working rights and is available for a rotating roster that includes weekends, and public holidays. + Brings proven Front Office leadership experience in a hotel environment, with a strong understanding of guest operations and overnight needs. + Leads with calm confidence and care, creating a positive, inclusive overnight culture where team members feel supported, valued, and empowered. + Keeps calm under pressure, resolving guest issues with a solutions-first mindset and a sense of ownership. + Has a genuine passion for creating memorable guest experiences that surprise, delight, and exceed expectations—especially during those quieter hours when service truly shines. + Builds strong, respectful partnerships with departments like Housekeeping, Engineering, and F&B, and is always willing to jump in and support. + Brings a “say yes where possible” mindset—encouraging empowered, thoughtful decision-making that puts the guest first. **What’s in it for you:** + Join a purpose-driven brand redefining hospitality in Australia + Help shape guest service for a new kind of hotel + Be part of a supportive team that values creativity, sustainability & connection + Access global learning via Hyatt’s network + Grow your career with a world-leading hotel group + Enjoy competitive salary & benefits + Receive discounted & free stays at Hyatt worldwide + Get 10% off private health insurance + Benefit from generous leave & paid time off + Access mental health & wellbeing support via Hyatt’s Employee Assistance Program **READY TO JOIN?** If you’re a Front Office leader with a passion for people, service, and community—and excited by the chance to help launch one of Australia’s most dynamic new hotels—we’d love to hear from you. To learn more about the brand, visit: www.hyatt.com/brands/caption-by-hyatt We’re committed to creating a workplace that is inclusive, respectful, and reflective of the diverse communities we serve. Everyone is welcome, and individuality is celebrated **.** **Primary Location:** AU-NS-Sydney **Organization:** Caption by Hyatt Central Sydney **Job Level:** Full-time **Job:** Front Office **Req ID:** SYD002997 Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.