**Description:** Park Hyatt Milano is a 5-star luxury hotel located in the heart of the city, overlooking the famous Galleria Vittorio Emanuele II and a few steps from Piazza del Duomo and the Alla Scala opera house. We are looking for a diligent night auditor to join our hotel staff. You will be responsible for checking guests in and out of the hotel, processing their bills, and attending to any requests made by guests during your shift . **Qualifications:** **Main Duties and Responsibilities** + _Welcome and promptly escort guests within the hotel during Night shift_ + _Deal with all Front Office operations (check in; check out; escorting; cashier operations; guests’ care) according to Hyatt policies, procedures and compliance with our code of conduct_ + _Dealing with enquiries both over the phone, face to face and via email_ + _Anticipate guests needs in order to provide an exceptional and unique guest experience_ + _Handle cash and credit card payments as outlined_ + _Maintain high team focus by showing co-operation and support to all the hotel colleagues_ + _Be punctual at all times and adhere to general hotel rules strictly_ + _Summarizing each night's operations and listing any follow-up tasks for management._ + _Complete the Night Audit controls and make all the necessary adjustments in order to run the End of Day procedure with the correct figures_ + _Prepare and review activities and reports for the next day and pass all necessary information to the Daily team and Management_ + _Coordinate and supervise the Hotel Night activities in cooperation with the other Hotel Night Staff members and take action when necessary_ **Qualifications** + _Proficiency in English, Italian and an additional language_ + _Proficiency with computers_ + _Ability in multitasking, problem solving and time-management_ + _Excellent guest service attitude_ + _Teamwork skills and attitude_ + _Past experience in customer service or hospitality_ Hyatt offers a great range of benefits, including: + 12 free nights per year of service across Hyatt Hotels worldwide + Employee and Friends & Family rates across Hyatt Hotels worldwide + Dry cleaning of business clothes + Complimentary meals on duty + Continuous Learning & Development opportunities + Staff celebrations + Welfare Plan + Settling the costs of urban public transport - ATM Milano **Primary Location:** IT-25-Milan **Organization:** Park Hyatt Milan **Job Level:** Full-time **Job:** Front Office **Req ID:** MIL000270 Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.