About the Role:

As a New Customer Consultant at Gusto, you’ll play a critical role in guiding newly signed customers through their first 90 days; ensuring rapid activation, strong product adoption, and early identification of upsell opportunities. This hybrid role blends onboarding, consultative sales, and customer success to drive long-term value for Gusto's SMB customers.

Key Responsibilities

Own the early customer journey by driving product activation and onboarding success within the first 90 days. Execute a structured multi-touch outreach cadence (up to 10 call attempts + email follow-ups) to achieve 6 quality connections per day. Deliver high-impact product consultations to educate, upsell, or accelerate adoption based on customer needs. Hit key daily metrics including 60+ calls, 2 demos, and timely follow-ups across your book of business. Maintain accurate records in Salesforce to track activation milestones and opportunities Collaborate cross-functionally with support, success, and product teams to continually improve the onboarding experience.

About the Team:

Our team may be small, but we’re a mighty group of sales professionals united by a deep passion for consultative selling. The New Expansion Sales Team is dedicated to solving problems for small businesses; whether they’re returning to Gusto or navigating their first 90 days as new customers. We operate with shared goals, a resilient and supportive culture, and company leadership that prioritizes doing sales the right way.

Here’s what you’ll do day-to-day:

Proactively engage existing customers through outbound efforts, consistently meeting daily KPIs including 60+ calls, 2 product demonstrations, and targeted cross-sell and upsell opportunities. Drive revenue growth by educating and empowering customers on Gusto’s features, integrations, and value-added services. Promote product adoption and cross-functional integrations that align with each customer's evolving business needs. Deliver consultative, solution-based guidance to uncover opportunities for expansion, increase platform engagement, and position Gusto as a long-term partner. Boost retention and customer lifetime value through proactive relationship management and strategic outreach. Continuously test, optimize, and scale high-impact sales motions to fuel the success of our growing team.

Here’s what we're looking for:

3+ years in an Account Executive, Consultative Sales, or Customer Success role. Ideally in SMB tech or SaaS. Demonstrated success in a KPI  driven environment with experience in upselling, cross selling, or owning a quota. Proven ability to drive adoption, manage a book of business, and influence long-term customer success. Excellent communication, problem solving, and relationship building skills. Proficiency in Salesforce and experience with multi-touch outreach tools and strategies Deep passion for helping small businesses thrive.

Nice to have:

Familiarity with sales methodologies like Richardson, Sandler, or Challenger. Experience in HR, Payroll, or FinTech. An entrepreneurial mindset with a bias for action.

Our cash compensation range for this role is $89,000 to $116,000 OTE in Denver, Atlanta, Phoenix, Chicago and most remote locations. Remote locations will vary based on our geographical pay approach. Final offer amounts are determined by multiple factors, including candidate location, experience and expertise, and may vary from the amounts listed above.