**Responsibilities:** + Answer the telephone and assist callers or those making varied inquiries by email or mail with any basic requests for information, directing more complex matters to colleagues, as necessary. + Accurately and efficiently diagnoses questions and issues and crafts client focused solutions. + Provides education to branch personnel related to account opening and maintenance. + Follows daily schedule accurately to ensure the success of the department in meeting our Service Level Agreements. + Establishes new client accounts by utilizing industry registration requirements. + Processes documents accounts to meet industry policies and regulations, including Anti Money Laundering and Know Your Client. + Conduct data entry into company systems, and review and verify the information to ensure accuracy and accessibility. + Enter data into standard branch systems, reviewing and verifying it for accuracy. This includes handling and documenting counter transactions. + Follow a range of mandatory procedures to ensure that work is carried out to the required quality standards and/or to ensure adherence to external regulatory codes and internal codes of conduct. + Develop and maintain excellent procedural or technical skills by participating in assessment and development planning activities as well as formal and informal training and coaching. **Skills:** + Detail orientation and flexibility sufficient to handle high volume of phone calls requiring quick analytical and supportive responses. + Interpersonal and communication (written and verbal) skills sufficient to interact with associates at all levels of the organization as well as financial advisors and branch personnel. + Organize and prioritize workload to meet deadlines. + Express ideas, request actions and formulate plans or policies. + Supports business processes by applying an effective use of standard office equipment and standard software packages. + Develop appropriate plans or perform necessary actions based on recommendations and requirements. + Make every customer interaction positive by leaving the customer feeling understood, appreciated, and confident in the organization's ability. + Navigate customer conversations by leveraging the four parts of a service conversation: open, learn, reply, and close. + Plan, organize, prioritize and oversee activities to efficiently meet business objectives. + Develop, monitor, interpret and understand policies and procedures, while making sure they match organizational strategies and objectives. + Connect with customers to strengthen the relationship, meeting personal needs through positive customer experiences. + Analyze data from multiple sources to draw appropriate conclusions and make suitable recommendations. + Meet high customer service standards. + Understand and effectively operate all customer management systems. + Perform data analysis for use in reports to help guide decision making. + Select, deploy and get the best results from the most appropriate office system. **Preferred:** + At least two (2) years of customer service experience. + Experience in a contact center environment and college degree.