Network Voice Administrator I (Hybrid Location - Denver Metro) Print (https://www.governmentjobs.com/careers/colorado/jobs/newprint/5044872) Apply  Network Voice Administrator I (Hybrid Location - Denver Metro) Salary $64,074.00 - $75,000.00 Annually Location Denver Metro, CO Job Type Full Time Job Number EGB93595 (08/25) Department Governor's Office of Information Technology Opening Date 08/14/2025 Closing Date 8/20/2025 11:59 PM Mountain FLSA Determined by Position Primary Physical Work Address Hybrid Location - Denver Metro FLSA Status Non-Exempt; position is eligible for overtime compensation. Department Contact Information oit_hr@state.co.us Type of Announcement This announcement is not governed by the selection processes of the classified personnel system. Applications will be considered from residents and non-residents of Colorado. How To Apply Please submit an online application for this position at https://www.governmentjobs.com/careers/colorado. Reach out to the Department Contact to apply using a paper application, including any supplemental questions. Failure to submit a complete and timely application may result in the rejection of your application. Applicants are responsible for ensuring that application materials are received by the appropriate Human Resources office before the closing date and time listed. + Description + Benefits + Questions Department Information Together, we innovate for a stronger Colorado The work of employees at the Governor's Office of Information Technology (OIT) is challenging and diverse because the needs of agencies, customers and Coloradans constantly evolve. But our focus never changes: improve the lives of all Coloradans through innovation and collaboration. We're building one of the nation's leading government IT organizations by reimagining how we support agencies, building first-of-their-kind applications, and creating an inclusive, collaborative culture, together. Join us in the important work of providing equitable access to services. Watch this video (https://www.youtube.com/watch?v=rZaEQvILYKI) to learn about how OIT is thinking differently! Description of Job IMPORTANT NOTE: Please review your application to ensure completion. For the most equitable applicant experience, OIT’s hiring team considers only the contents of your application to review your qualifications. Please do not include any attachments (such as resume or cover letter) with your application as these items are not used by OIT’s hiring team. As our new Network Voice Administrator I, you will provide technical voice network communications support. You will support network Voice and Video communications technologies and be a contributor for the development, inside cabling repair, testing, implementing, and maintaining of new equipment. Equipment may include but is not limited to VoIP technologies. Your primary duties will be focused on Voice operations. Additionally, you will process service tickets as they are submitted. Some of the day to day opportunities include: Adhering to and maintaining the voice over internet protocol (VoIP) standards, configurations, dial plan, of the network voice system. Programming of Google voice. Supporting voice/video network projects. Installing and repairing hard-secured phones. Daily adds, moves, changes, and incidents. Order circuits, coordinate matters related to structured cabling, as needed to support project efforts and deliverables. Triage daily tickets and route to the appropriate staff for completion. Respond to critical outages and end-user technical issues escalated through the enterprise service desk. Engage vendors and outside consultants as needed to support agencies’ networks. communications infrastructure. This includes but is not limited to contacting vendors for assistance with structured cabling, MAC (move/add/change) work, and remote assistance to locations throughout the state. Hybrid Workplace: An employee has a set schedule where they work a combination of days at a remote location and days in the State Workplace. The employee may have an assigned workspace or use options such as hoteling to reserve their in-office days. Travel Requirement: This role will require occasional travel to locations across the State of Colorado. These instances will be planned in advance and expenses will be reimbursed per the existing policies and procedures. Minimum Qualifications, Substitutions, Conditions of Employment & Appeal Rights A wide salary range is posted for this position and any job offer is based upon a salary analysis to comply with the Colorado Equal Pay for Equal Work Act. The salary analysis considers relevant experience, education, certifications, and state seniority as compared to others doing substantially similar work. While all offers are compliant with the Colorado Equal Pay for Equal Work Act, there is no guarantee an offer will be at the top of the posted range based on the salary analysis. This is a skills-based job announcement. The required minimum qualifications and/or education (if substituting for the proven experience, knowledge, and skills), are as follows: Minimum Qualifications: One year of professional experience as a dedicated Network Voice provider in a managed service or medium to large size professional environment. One year experience with structured cabling. Substitutions: Additional appropriate education will substitute for the required experience on a year-for-year basis, but cannot completely substitute for these qualifications. Training or Certification related to the work assigned to the position will be assigned credit towards substitution for experience and/or education, but cannot completely substitute for these qualifications. If the minimum qualifications include a degree requirement, additional appropriate paid or unpaid experience will substitute for the required education on a year-for-year basis. Preferred Qualifications: Relevant years of State Service in a position with similar duties. Two or more years of professional work experience in information technology network operations and support which includes strong background in the following: Voice Over IP (VOIP) system administration and Voice system programming Conferencing systems Quality of Service (QoS) Dial plan design and administration Demonstrated excellence in customer service skills. Cisco Certified Network Associate (CCNA) or Cisco Certified Network Professional (CCNP) related to Network/Wireless technologies. Demonstrated experience using project management methodology. Proficient in Microsoft office and Google Sheets and Docs. Conditions of Employment: OIT employees must comply with any screening procedures in place at state entity locations where they might be required to perform work. A pre-employment background check will be conducted as part of the selection process. Positions supporting some agencies such as the Department of Corrections and the Department of Public Safety will also require a pre-employment drug test. This position may require travel within the specified geographic area, and to locations across the state as needed. Supplemental Information If this posting indicates “remote from anywhere in CO” in the title, periodic reporting to the primary state work location designated for the position is required. All remote work must be performed in Colorado. While candidates from out of state will be considered for this role, the candidate selected for the position must relocate and reside in Colorado on the first day of their new position. A reasonable timeframe for relocation will be established on an individual basis, while considering business needs, and determining a start date. We know it's important to support each other, and that means having a healthy balance of work and personal time. Visit our benefits (https://oit.colorado.gov/careers/benefits) to learn more about some of our great offerings that allow us all to have fulfilling lives. Visit our How to Apply webpage (https://careers.colorado.gov/how-to-apply) to learn more about our application process and what to expect after you apply. The State of Colorado strives to create a Colorado for All by building and maintaining workplaces that value and respect all Coloradans through a commitment to equal opportunity and hiring based on merit and fitness. The State is resolute in non-discriminatory practices in everything we do, including hiring, employment, and advancement opportunities. The Governor's Office of Information Technology is committed to the full inclusion of all qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment, including completing the application process, interviewing, completing any pre-employment testing, participating in the employee selection process, and/or to perform essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position, please direct your inquiries to our ADA Coordinator at OIT_HR@state.co.us or call (303) 764-7900. This posting may be used to fill multiple vacancies based upon business need. The Governor's Office of Information Technology does NOT offer sponsored Visas for employment purposes. Please note that each agency's contact information is different; therefore, we encourage all applicants to view the full, official job announcement which includes contact information and class title. Select the job you wish to view, then click on the "Print" icon. 01 Please detail how your skills and experience align with the requirements of this position. 02 Hybrid Workplace - Denver Metro: An employee has a set schedule where they work a combination of days at a remote location and days in the State Workplace in the Denver Metro area. The employee may have an assigned workspace or use options such as hoteling to reserve their in-office days. Do you understand the terms of this hybrid position? + Yes + No 03 Travel Requirement: This role will require occasional travel to locations across the State of Colorado. These instances will be planned in advance and expenses will be reimbursed per the existing policies and procedures. Do you understand the travel requirements for this position? + Yes + No 04 Please describe your structured cabling experience. Be sure to indicate where and for how long you performed this task. 05 Please describe how you learned of this job opening. 06 The Governor's Office of Information Technology (OIT) complies with Colorado's Equal Pay for Equal Work Act. While a wide salary range is posted, specific criteria (experience, education, state seniority, etc.) will be used to determine any salary offer. While most salary offers are made within the posted range, occasionally an offer is made below or above the posted range based upon this salary analysis. It is this salary analysis, rather than any negotiation process, that determines any salary offer. + Yes, I acknowledge that it is to my benefit to include ALL of my RELEVANT experience in my application work history and I have done that here. + No, I do not wish to include ALL of my RELEVANT experience, and I understand that this may affect a potential salary offer. 07 All remote work must be performed from within the State of Colorado. If you live out of state and are selected for this position you must relocate to Colorado before commencing employment. There is no form of relocation assistance, financial or otherwise, available for any position. Do you wish to proceed with your submission? + Yes, I understand the above statement. 08 If any of the State of Colorado positions listed in your employment history were performed as a contract employee, you MUST list the position/s, State Agency, and the name of the contracting company by whom you were paid during the contract position. If this does not apply, please type "N/A". 09 Do you currently require employer sponsorship for a Visa or employer participation in a program for the purposes of immigration status? + Yes + No 10 In the future, will you require employer sponsorship for a Visa or employer participation in a program for the purposes of immigration status? + Yes + No 11 Do you currently reside in the state of Colorado? + Yes + No Required Question Employer State of Colorado Address See the full announcement by clicking the "Printer" icon located above the job title Location varies by announcement, Colorado, -- Website https://careers.colorado.gov/ Apply Please verify your email addressVerify Email