Netsync Network Solutions is a leading provider of network and IT solutions, dedicated to helping businesses achieve their technology goals through innovative and efficient solutions. Our team of experts is committed to delivering top-tier services and support, ensuring our clients' networks are robust, secure, and optimized for peak performance. Detailed Description: We are seeking a skilled and motivated Network Technician to join our team in Houston, Texas. This is an onsite position within our Network Operations Center (NOC) environment. The ideal candidate will have a strong background in network technologies. Roles and Responsibilities: + Maintain strong working relationships with customer and team. + Work on site hardware failure cases for Netsync's Network Support service contracts. + Perform network appliance installations. + Customer, Partner/Vendor and cross-department relationship/partnership management. + Manage and update support cases in Customer, Netsync and OEM systems. + Collaborate with team to maintain availability for 24x7 support. Additional Duties: + Assist in continual improvement to further streamline and automate existing processes and procedures. + Assist Netsync's NOC with Network Support cases. + Continued technical education in the networking field. + Assist with end user compute repairs. + Upkeep of work area. + Attend and contribute to weekly team meetings. + Other responsibilities as assigned by management. Skills and Experience: + 1 or more years IT experience. + Solid understanding of networking and security including routing/networking and TCP-IP protocols. + Able to routinely lift at a minimum 40 lb. + Strong attention to detail. + Strong communication skills + Strong organizational skills + Strong customer service skills + Curiosity and strong desire to constantly learn. + Proficient in Microsoft Office's suite of programs. Minimum Qualifications/Technical and Education Requirements: + High School Diploma or Equivalent, CCNA or an equivalent from another manufacturer/vendor (Network+, JNCIA, ACSA). + Valid Driver's License. + Clean Driving Record.